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- Tasks: Lead the Front Office team to ensure exceptional guest experiences and manage daily operations.
- Company: Thistle Heathrow is a welcoming airport hotel with direct access to Heathrow Terminal 5.
- Benefits: Enjoy great development opportunities, discounted rates, and access to wellness programs.
- Why this job: Join a dynamic team focused on guest satisfaction and personal growth in a vibrant environment.
- Qualifications: Previous experience in hospitality, excellent communication skills, and a passion for training others.
- Other info: Opportunities for apprenticeships and accredited qualifications up to Level 7.
The predicted salary is between 28800 - 43200 £ per year.
Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.
The Role: Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for:
- Previous experience in a similar environment
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
- Experience of delivering training using company guidelines
- Good time management and organisational skills
- Ability to work well under pressure
- Ability to achieve and set standards and operate to performance
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated, able to make decisions and react to sudden changes in operation
- Ability to work effectively as part of a team
What's in it for you?
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
Assistant Front Office Manager employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Thistle Heathrow, including its unique features like direct access to Terminal 5, will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you understand what it takes to succeed in this role.
✨Tip Number 3
Prepare examples of how you've successfully led a team in a high-pressure environment. Highlighting your leadership skills and ability to manage guest relations effectively will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for delivering exceptional guest experiences. Be ready to discuss specific instances where you've gone above and beyond for guests, as this aligns perfectly with the hotel's commitment to customer satisfaction.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in front office roles. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest service. Mention specific examples from your previous roles where you successfully managed teams or resolved guest issues.
Highlight Interpersonal Skills: In your application, focus on your excellent interpersonal skills. Provide examples of how you've effectively communicated with customers and staff at all levels, as this is crucial for the Assistant Front Office Manager role.
Showcase Training Experience: If you have experience in training and developing team members, make sure to include this in your application. Detail how you have used company guidelines to deliver training and the positive outcomes that resulted.
How to prepare for a job interview at Thistle
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them and achieved results together.
✨Emphasise Guest Experience
This role is all about ensuring guests have an exceptional experience. Be ready to discuss specific instances where you've gone above and beyond for customers, and how you plan to maintain high standards in guest relations.
✨Prepare for Scenario Questions
Expect questions about handling challenging guest issues or managing under pressure. Think of scenarios from your previous roles where you successfully resolved conflicts or improved service delivery.
✨Highlight Your Training Experience
Since training and developing your team is key, be prepared to talk about your experience in delivering training. Share how you've used company guidelines to enhance team performance and foster a positive learning environment.
