At a Glance
- Tasks: Build strong relationships with customers and manage technical aspects of their needs.
- Company: Join Thistle Seafoods, a leading family-owned seafood manufacturer in Europe.
- Benefits: Opportunities for growth, inclusive culture, and a chance to make an impact.
- Other info: Dynamic role with potential for internal promotion and personal development.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Degree level education preferred; passion and communication skills are key.
The predicted salary is between 25000 - 32000 € per year.
The successful applicant can be based at either our Boddam or Uddingston site. Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow. Thistle Seafoods has a fast-paced, challenging, and inclusive working environment. Employees work extremely hard and take great pride in the work they do. We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Role
The Graduate Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. The post holder will predominantly be responsible for managing the technical aspects for one customer. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
Key Responsibilities
- Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
- Provide a full technical service which satisfies customer needs.
- Maintain all customer specific documentation, including QAS documents and mini specifications.
- Prepare customer specifications and liaise with the customer’s technical team to ensure that the specification is completed accurately, approved, reviewed and issued in a timely manner.
- Fully understand and communicate all customer technical requirements including Standards and Codes of Practice to all relevant people within the business.
- Check and sign off all artwork.
- Co-ordinate and attend all customer technical visits to the site.
- Ensure that all customer technical queries and problems are answered and resolved in a timely manner.
- Respond to customer complaints following their investigation by the Factory Technical Manager.
- Complete trend analyses for customer complaints.
- Review and report on customer key performance indicators (KPI's).
- Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
- Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
- Attend and contribute to foreign body/complaint reduction meetings.
- Participate in the company’s internal auditing programme.
- Supporting and actively promoting brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
- Undertake additional work as required by the Technical Account Managers, Head of Technical or other senior managers and directors.
Skills/Personal Attributes
- Excellent interpersonal and communication skills (written and verbal).
- Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
- Excellent decision making and problem-solving skills.
- Ability to be flexible to meet business needs.
- A passion for delivering results and the drive to exceed expectations.
- A team player.
- Self‑motivated and a strong commitment to personal development.
- Professional approach and attitude.
Experience
- Previous experience working in a technical role is desirable but not essential.
- Previous experience of working in the food industry would be advantageous.
Education/Qualifications
Ideally educated to a degree level or equivalent.
Graduate Technical Account Manager in Uddingston employer: Thistle Seafoods Ltd
Thistle Seafoods is an exceptional employer, offering a dynamic and inclusive work environment at our Boddam and Uddingston sites. We pride ourselves on fostering employee growth through internal promotions and providing opportunities for professional development, all while maintaining a strong commitment to quality and customer satisfaction in the seafood industry. Join us to be part of a dedicated team that values hard work, collaboration, and a passion for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Account Manager in Uddingston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Thistle Seafoods or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their seafood range and understanding their customer base will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! As a Graduate Technical Account Manager, you'll need to build strong relationships. Role-play with friends or family to get comfortable discussing technical details and problem-solving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Thistle Seafoods!
We think you need these skills to ace Graduate Technical Account Manager in Uddingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Graduate Technical Account Manager role. Highlight any relevant experience or skills that match the job description, especially those related to technical communication and customer relationship management.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your passion for the seafood industry and your understanding of the technical aspects mentioned in the job description. Don't forget to mention how you can contribute to our team!
Showcase Your Skills:In your application, emphasise your interpersonal and communication skills. We want to see how you can build strong relationships with customers and work collaboratively with our technical team. Give examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Thistle Seafoods Ltd
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on food industry standards and codes of practice, as well as any specific technical requirements related to seafood products. This will show that you're serious about the position and ready to engage with the customer’s technical team.
✨Build Rapport
During the interview, focus on showcasing your interpersonal skills. Practice how to communicate effectively and build relationships, as this role is all about maintaining strong connections with customers. Think of examples from your past experiences where you've successfully collaborated with others.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles or projects. Highlight your decision-making process and how you approach problem-solving, especially in a technical context. This will demonstrate your ability to handle customer queries and complaints effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, customer relationships, and the technical aspects of the role. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values, especially regarding personal development and teamwork.
