Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and maintain strong relationships with customers while managing technical accounts.
- Company: Thistle Seafoods, a leading family-owned seafood manufacturer in Europe.
- Benefits: Opportunities for development, internal promotion, and a supportive work environment.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in the seafood industry.
- Qualifications: Strong planning skills, attention to detail, and a passion for customer experience.
The predicted salary is between 30000 - 40000 £ per year.
Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow.
We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Graduate Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
The Graduate Technical Account Manager is responsible for managing customer accounts on a day-to-day basis:
- Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
- Provide a full technical service which satisfies customer needs.
- Respond to customer complaints following their investigation by the Factory Technical Manager.
- Complete trend analyses for customer complaints.
- Review and report on customer key performance indicators (KPI's).
- Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
- Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
- Attend and contribute to foreign body/complaint reduction meetings.
- Support and actively promote brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
- Undertake additional work as required by the Technical Account Managers, Head of Technical or other senior managers and directors.
Strong planning and organisational skills with a sense of priority for deadlines and attention to detail. A passion for delivering an outstanding customer experience. Ability to be flexible to meet business needs. Previous experience of working in the food industry would be advantageous.
No agencies.
Technical Service Account Manager in Scotland employer: Thistle Seafoods Ltd
Contact Detail:
Thistle Seafoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Account Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the seafood industry or related fields on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Technical Service Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching Thistle Seafoods and their products. Show us you’re passionate about their brand and ready to contribute to their mission of quality seafood production.
✨Tip Number 3
Practice your communication skills! As a Technical Service Account Manager, you’ll need to build strong relationships. We suggest doing mock interviews with friends or family to get comfortable discussing technical topics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Service Account Manager in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Account Manager role. Highlight any relevant experience in the food industry and showcase your skills in building relationships and managing accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the seafood industry and how you can contribute to Thistle Seafoods' mission of delivering outstanding products.
Showcase Your Technical Knowledge: Since this role involves a lot of technical interaction, be sure to mention any technical skills or knowledge you have that relate to customer service and product quality. This will help us see your fit for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Thistle Seafoods Ltd
✨Know Your Seafood
Before the interview, brush up on your knowledge of seafood products and the industry. Understand Thistle Seafoods' product range and their customer base. This will help you demonstrate your passion for the role and show that you're genuinely interested in what they do.
✨Build Relationships
Since the role involves managing customer accounts and building strong relationships, think of examples from your past experiences where you've successfully built rapport with clients or teams. Be ready to discuss how you can apply those skills to foster relationships with Thistle Seafoods' customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've handled customer complaints or technical issues in the past. Highlight your analytical skills by mentioning any trend analyses you've conducted and how you used that data to improve customer satisfaction. This will show that you're equipped to handle the challenges of the role.
✨Emphasise Team Collaboration
Thistle Seafoods values communication and collaboration between teams. Be prepared to talk about your experience working in cross-functional teams and how you’ve contributed to achieving common goals. This will demonstrate your ability to support the Technical Team and engage effectively with various stakeholders.