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- Tasks: Build and maintain strong relationships with customers while managing technical accounts.
- Company: Thistle Seafoods, a leading family-owned seafood manufacturer in Europe.
- Benefits: Opportunities for development, internal promotion, and a supportive work environment.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in the seafood industry.
- Qualifications: Strong planning skills, attention to detail, and a passion for customer experience.
The predicted salary is between 28000 - 35000 £ per year.
Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow.
We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Graduate Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
The Graduate Technical Account Manager is responsible for managing customer accounts on a day-to-day basis:
- Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
- Provide a full technical service which satisfies customer needs.
- Respond to customer complaints following their investigation by the Factory Technical Manager.
- Complete trend analyses for customer complaints.
- Review and report on customer key performance indicators (KPI's).
- Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
- Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
- Attend and contribute to foreign body/complaint reduction meetings.
- Support and actively promote brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
- Undertake additional work as required by the Technical Account Managers, Head of Technical or other senior managers and directors.
Strong planning and organisational skills with a sense of priority for deadlines and attention to detail. A passion for delivering an outstanding customer experience. Ability to be flexible to meet business needs. Previous experience of working in the food industry would be advantageous.
No agencies.
Graduate Technical Account Manager in Scotland employer: Thistle Seafoods Ltd
Contact Detail:
Thistle Seafoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Account Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the seafood industry or related fields on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching Thistle Seafoods and their products. Show us you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills. As a Graduate Technical Account Manager, building relationships is key. Role-play with a friend to nail those tricky questions about customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Graduate Technical Account Manager in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Technical Account Manager role. Highlight any relevant experience, especially in customer relations and technical support, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the seafood industry and how your skills align with our values at Thistle Seafoods. We want to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, especially when it comes to customer complaints or technical issues.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Thistle Seafoods!
How to prepare for a job interview at Thistle Seafoods Ltd
✨Know Your Seafood
Before the interview, brush up on your knowledge of seafood products and the industry. Understand Thistle Seafoods' product range and their customer base. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Build Relationships
Since the role involves building strong relationships with customers, think of examples from your past experiences where you've successfully managed relationships. Be ready to discuss how you would approach relationship-building with technical teams and customers alike.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you would handle customer complaints and provide technical support. Think of specific scenarios where you've resolved issues or improved processes, as this will highlight your ability to deliver an outstanding customer experience.
✨Demonstrate Your Organisational Skills
The job requires strong planning and organisational skills. Be prepared to talk about how you prioritise tasks and manage deadlines. You could even share a time when your attention to detail made a significant difference in a project or task.