At a Glance
- Tasks: Build strong relationships with customers and manage technical aspects of accounts.
- Company: Thistle Seafoods, a leading family-owned seafood manufacturer in Europe.
- Benefits: Inclusive work environment, opportunities for growth, and internal promotions.
- Other info: Fast-paced environment with a focus on personal development and teamwork.
- Why this job: Join a dynamic team and make a real impact in the seafood industry.
- Qualifications: Degree level education preferred; technical experience is a plus.
The predicted salary is between 28000 - 35000 € per year.
The successful applicant can be based at either our Boddam or Uddingston site. Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow. Thistle Seafoods has a fast-paced, challenging, and inclusive working environment. Employees work extremely hard and take great pride in the work they do. We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Role
The Graduate Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. The post holder will predominantly be responsible for managing the technical aspects for one customer. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
Key Responsibilities
- Manage customer accounts on a day-to-day basis.
- Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
- Provide a full technical service which satisfies customer needs.
- Maintain all customer specific documentation, including QAS documents and mini specifications.
- Prepare customer specifications and liaise with the customer’s technical team to ensure that the specification is completed accurately, approved, reviewed and issued in a timely manner.
- Fully understand and communicate all customer technical requirements including Standards and Codes of Practice to all relevant people within the business.
- Check and sign off all artwork.
- Co-ordinate and attend all customer technical visits to the site.
- Ensure that all customer technical queries and problems are answered and resolved in a timely manner.
- Respond to customer complaints following their investigation by the Factory Technical Manager.
- Complete trend analyses for customer complaints.
- Review and report on customer key performance indicators (KPI's).
- Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
- Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
- Attend and contribute to foreign body/complaint reduction meetings.
- Participate in the company’s internal auditing programme.
- Support and actively promote brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
- Undertake additional work as required by the Technical Account Managers, Head of Technical or other senior managers and directors.
Skills/Personal Attributes:
- Excellent interpersonal and communication skills (written and verbal).
- Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
- Excellent decision making and problem-solving skills.
- A passion for delivering an outstanding customer experience.
- Ability to be flexible to meet business needs.
- A passion for delivering results and the drive to exceed expectations.
- A team player.
- Self-motivated and a strong commitment to personal development.
- Professional approach and attitude.
Experience:
- Previous experience working in a technical role is desirable but not essential.
- Previous experience of working in the food industry would be advantageous.
Education/Qualifications:
- Ideally educated to a degree level or equivalent.
If you would like to be considered for this excellent opportunity, then please upload your CV to this job post. No agencies. Your speculative emails will be deleted. We currently have preferred partners.
Graduate Technical Account Manager employer: Thistle Seafoods Ltd
Thistle Seafoods is an exceptional employer, offering a dynamic and inclusive work environment at our Boddam and Uddingston sites. We pride ourselves on fostering employee growth through internal promotions and providing opportunities for professional development, all while maintaining a strong commitment to quality and customer satisfaction in the seafood industry. Join us to be part of a dedicated team that values hard work, collaboration, and a passion for delivering outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Thistle Seafoods. A friendly chat can go a long way in making a lasting impression and might even get you a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show that you’re genuinely interested in their seafood offerings and how you can contribute to their success as a Graduate Technical Account Manager.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Thistle Seafoods.
We think you need these skills to ace Graduate Technical Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Technical Account Manager role. Highlight any relevant technical experience or customer service skills that show you can build strong relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a great fit. Be sure to mention your understanding of the seafood industry and your commitment to delivering outstanding customer experiences.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. Use concise language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Thistle Seafoods family!
How to prepare for a job interview at Thistle Seafoods Ltd
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on relevant industry standards and codes of practice that Thistle Seafoods follows. This will show your potential employer that you're not just interested in the job, but that you’re also knowledgeable about the field.
✨Build Rapport
Since the role involves building strong relationships with customers, practice how to establish rapport during your interview. Think of examples from your past experiences where you successfully built relationships or resolved conflicts. This will demonstrate your interpersonal skills and ability to connect with others.
✨Prepare Questions
Have a list of thoughtful questions ready to ask your interviewers. Inquire about their customer base, the challenges they face, or how they measure success in the role. This shows that you’re genuinely interested in the company and the position, and it gives you valuable insights into what they value.
✨Show Your Passion
Thistle Seafoods values a passion for delivering outstanding customer experiences. Be prepared to share specific examples of how you've gone above and beyond in previous roles or projects. This will help convey your commitment to excellence and your drive to exceed expectations.
