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- Tasks: Build strong relationships with customers and manage accounts to ensure satisfaction.
- Company: Thistle Seafoods, a leading family-owned seafood manufacturer in Europe.
- Benefits: Opportunities for development, internal promotion, and a supportive work environment.
- Other info: Flexible working hours with a focus on customer experience and continuous improvement.
- Why this job: Join a passionate team and make a real impact in the food industry.
- Qualifications: Experience in the food industry and strong planning skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow. We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
The Technical Account Manager is responsible for managing customer accounts on a day-to-day basis:
- Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
- Provide a full technical service which satisfies customer needs.
- Work with Commercial and NPD teams to deliver on time product launches.
- Respond to customer complaints following their investigation by the Factory Technical Manager.
- Complete trend analyses for customer complaints.
- Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
- Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
- Attend and contribute to foreign body/complaint reduction meetings.
- Ensure the Autocoding database is maintained and updated in line with product/packaging changes.
- Support and actively promote brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
Strong planning and organisational skills with a sense of priority for deadlines and attention to detail. A passion for delivering an outstanding customer experience. Ability to be flexible to meet business needs. Previous experience of working in the food industry would be advantageous.
Level 3 Award in Food Safety in Manufacturing. Level 3 Award in HACCP in Food Manufacturing.
Normal contractual hours of work will be 40 hours per week. However, it is anticipated normal working hours will be 8.00am to 5.00pm Mondays to Fridays inclusive with an unpaid lunch break of one hour.
No agencies.
Technical Account Manager- Remote in Boddam employer: Thistle Seafoods Ltd
Contact Detail:
Thistle Seafoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager- Remote in Boddam
✨Tip Number 1
Network like a pro! Reach out to people in the seafood industry or related fields. Use LinkedIn to connect with current employees at Thistle Seafoods and ask for insights about the company culture and the Technical Account Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Understand the key aspects of food safety and quality assurance, as these will be crucial in your discussions. We want you to show that you can handle customer complaints and support product launches with confidence!
✨Tip Number 3
Showcase your passion for customer experience! Think of examples from your past roles where you went above and beyond for a client. This will help you stand out as someone who truly cares about delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Account Manager- Remote in Boddam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in building relationships and managing accounts, especially in the food industry. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer experiences and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Knowledge: Since this role involves a lot of technical interaction, make sure to mention any relevant qualifications or experience you have in food safety and HACCP. We love seeing candidates who understand the technical side of things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thistle Seafoods Ltd
✨Know Your Seafood
Before the interview, brush up on your knowledge of seafood products and the food industry. Understand Thistle Seafoods' product range and their customer base. This will help you demonstrate your passion for the industry and show that you're genuinely interested in the role.
✨Build Relationships
Since the role involves building strong relationships with customers, think of examples from your past experiences where you've successfully managed client relationships. Be ready to discuss how you can apply those skills to foster technical relationships with customers' teams.
✨Showcase Your Technical Skills
Highlight any relevant technical qualifications or experience, especially in food safety and HACCP. Be prepared to discuss how you would handle technical challenges and support customers effectively, as this is a key part of the job.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about how you've dealt with customer complaints or issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you can contribute to complaint reduction and continuous improvement at Thistle Seafoods.