At a Glance
- Tasks: Manage end-to-end M&E bookings and collaborate with teams for exceptional event execution.
- Company: The Tower Hotel is a 4-star deluxe hotel part of the 'by Thistle' collection.
- Benefits: Enjoy wage stream access, discounts on retailers, and mental health support.
- Other info: Position offers an hourly salary of £15.29 and full-time contract.
- Why this job: Join a vibrant team in a contemporary hotel near iconic World Heritage Sites.
- Qualifications: Proven experience in M&E sales or event management with strong communication skills required.
Contract: Full Time
Payment: Hourly Salary: £15.29 per hour
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
As Cluster M&E & Groups Executive, you will play a vital role in driving our Meetings & Events (M&E) and group business initiatives across our hotels. Your primary focus will be on maximizing revenue through exceptional event planning and execution while building strong relationships with clients to ensure a seamless and memorable experience. You will collaborate with internal teams to create tailored solutions that meet the diverse needs of our clients, ensuring that every event reflects our commitment to warm, exceptional hospitality. In this role, you will manage the end-to-end process for M&E bookings, from initial inquiries to final execution, working closely with sales and operations teams to deliver outstanding results. Your insights and market knowledge will help identify trends and opportunities for growth, while your organizational skills will ensure that all details are handled meticulously.
What you’ll bring
- Proven experience in M&E sales or event management, with a focus on delivering exceptional client experiences
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and colleagues alike
- A proactive approach to problem-solving, with the ability to think creatively to meet client needs
- Exceptional attention to detail and organizational skills to manage multiple projects simultaneously
- A passion for delivering outstanding service and a desire to learn and grow within the hospitality industry
- Ability to analyze market trends and provide insights to drive business growth
- A collaborative mindset, comfortable working across teams to achieve common goals
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster M&E & Groups Executive employer: Thistle Recruitment
Located near Tower Bridge and The Tower of London, The Tower Hotel offers a supportive environment with career development through its award-winning Academy. Employees benefit from mental health resources, gym discounts, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster M&E & Groups Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thistle Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thistle Recruitment
Don't be shy about reaching out to Thistle Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster M&E & Groups Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thistle Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thistle Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
