Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out.
- Company: Thistle Park Lane is a prime London hotel, perfect for business and leisure stays.
- Benefits: Enjoy flexible working, great meals, wellness support, and discounts on various services.
- Why this job: Join a supportive culture focused on career growth and exceptional hospitality.
- Qualifications: Creative leadership, attention to detail, and strong communication skills are essential.
- Other info: Inclusive workplace encouraging diverse applicants and offering recognition for achievements.
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.
What you'll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you'll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Manager - Nights employer: Thistle Park Lane
Contact Detail:
Thistle Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Nights
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Reception Manager, especially in a night setting. Understanding the unique challenges and guest expectations during night shifts will help you demonstrate your readiness for the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've motivated a team or improved service standards. Be prepared to share specific examples that highlight your ability to inspire and develop others.
✨Tip Number 3
Research the hotel’s location and its clientele. Being knowledgeable about the local area and understanding the types of guests who frequent the hotel can help you tailor your approach to guest service.
✨Tip Number 4
Prepare to discuss sales strategies and how you can drive revenue at the reception desk. Think of innovative ideas that could enhance guest experiences while also boosting sales, as this is a crucial part of the role.
We think you need these skills to ace Reception Manager - Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reception Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, leadership, and sales. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional guest service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your leadership style. Provide specific examples of how you've successfully managed teams and enhanced guest experiences in previous roles.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to connect with both guests and team members. Use clear and professional language throughout your CV and cover letter.
How to prepare for a job interview at Thistle Park Lane
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and inspire a team. Share examples from your past experiences where you successfully motivated your team or resolved conflicts, highlighting your proactive approach to leadership.
✨Emphasise Guest Service Excellence
This role is all about exceptional hospitality. Be prepared to discuss how you've gone above and beyond for guests in previous positions. Use specific anecdotes that showcase your commitment to guest satisfaction and your problem-solving skills.
✨Demonstrate Sales Acumen
Since the position involves a sales component, be ready to talk about your experience with driving sales and achieving targets. Discuss strategies you've used in the past to boost sales at the front desk and how you can empower your team to do the same.
✨Prepare for Team Development Questions
The role requires ongoing training and development of team members. Think about how you've previously recruited, trained, or mentored staff. Be ready to share your approach to helping others reach their full potential and how you measure success in team performance.
