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- Tasks: Lead the reception team, ensuring a seamless guest experience and handling queries.
- Company: Thistle Park Lane is a prime hotel in central London, perfect for business and leisure stays.
- Benefits: Enjoy discounts on hotel stays, food, and drinks, plus access to wellness programs and financial perks.
- Why this job: Join a dynamic team focused on guest service and personal development in a vibrant hotel environment.
- Qualifications: Experience in hotel management or supervisory roles, with strong leadership and communication skills.
- Other info: Opportunities for apprenticeships and accredited qualifications up to a Master's Degree equivalent.
The predicted salary is between 36000 - 60000 £ per year.
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
The Role: Our Reception Managers are key players in our reception teams. This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest, as well as dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.
What we look for:
- Creative and inspiring leadership
- Attention to the smallest details
- A passion for guest service
- Excellent communication
- Analytical skills
- Knowledge of Opera would be advantageous
What's in it for you?
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
Reception Manager employer: Thistle Park Lane
Contact Detail:
Thistle Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and expectations of a Reception Manager in a 4 or 5-star hotel. Research common scenarios that arise at the reception desk and think about how you would handle them, as this will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivate staff, handle conflicts, and ensure excellent guest service, as these are key aspects of the role.
✨Tip Number 3
Brush up on your sales techniques, as driving sales is a crucial part of the job. Think of ways you can encourage your team to upsell services and how you can personally contribute to increasing revenue at the reception desk.
✨Tip Number 4
If you have experience with Opera or similar hotel management software, be prepared to discuss it. If not, consider taking a short online course to familiarise yourself with the system, as this knowledge could set you apart from other candidates.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in management roles within the hotel industry, particularly in 4 or 5-star environments. Emphasise your leadership skills and any achievements related to guest service and team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team. Mention specific examples of how you've successfully managed a reception team or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and analytical abilities. If you have experience with Opera or similar systems, be sure to mention this as it could give you an edge.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Thistle Park Lane. Research the hotel and mention what specifically draws you to this position and how you can contribute to their team.
How to prepare for a job interview at Thistle Park Lane
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and developed your staff to achieve results.
✨Emphasise Guest Service Passion
Make sure to convey your passion for guest service during the interview. Share specific instances where you went above and beyond to enhance a guest's experience, as this is crucial for the role.
✨Prepare for Sales Discussions
Since the role involves a sales element, be ready to discuss your experience with driving sales. Think of strategies you've implemented in previous roles that increased revenue or improved guest satisfaction.
✨Familiarise Yourself with Opera
If you have experience with Opera or similar hotel management software, highlight it. If not, consider doing a bit of research or a quick tutorial to show your willingness to learn and adapt to new systems.
