At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest service and smooth check-in/check-out.
- Company: Thistle Kensington Gardens, a recently refurbished hotel in a prime London location.
- Benefits: Competitive salary of £31,775, full-time contract, and opportunities for professional growth.
- Other info: Opportunity to develop your career in a supportive and inspiring atmosphere.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a vibrant environment.
- Qualifications: Strong leadership skills, attention to detail, and a passion for hospitality.
The predicted salary is between 31775 - 31775 £ per year.
Thistle Kensington Gardens is located near Queensway, within walking distance of Hyde Park and the West End of London. The hotel has recently been refurbished and has 175 bedrooms, including Executive rooms with fabulous views over the park, and three meeting rooms.
As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.
What you'll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect with guests and team members alike
Reception Manager employer: Thistle Kensington Gardens Hotel
Thistle Kensington Gardens is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With a focus on professional growth, we offer comprehensive training and development opportunities, ensuring that our staff can thrive in their careers while enjoying the benefits of working in a beautifully refurbished hotel near iconic attractions. Join us to be part of a dedicated team that prioritises guest satisfaction and teamwork, all within a supportive and dynamic environment.
Contact Details:
Thistle Kensington Gardens Hotel Recruitment Team
