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- Tasks: Join our Guardcover team as a Customer Service Representative, engaging with customers daily.
- Company: Thistle Insurance Services is a growing company focused on lifestyle products and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks including discounts and wellness support.
- Why this job: This role offers career growth in a fun environment for music, cycling, and photography enthusiasts.
- Qualifications: Minimum 5 GCSEs including English and Maths; degree level preferred.
- Other info: We promote a diverse workplace and support community initiatives through PIB Community Trust.
The predicted salary is between 24000 - 36000 £ per year.
Our Guardcover team specialising in lifestyle products are looking for an energetic Customer Service Representative to join their established team. We are looking for an individual who have a passion for Customer Service and are friendly and engaging and are looking to join an organisation where they can build and progress their career. The products that you will be working with range from Music, Cycling and Photography, are an inspiring photographer, passion for music, cycle enthusiast or simply want to join a company who will help you establish and grow your career we want to hear from you! Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking. The role Contacting new and existing customers offering our products and services to aid retention and customer satisfaction Ensuring that you are maximising every opportunity you have to sell our great products to our customers Demonstrate a real passion for learning about our fantastic industry and customer base Follow the rules and regulations as set out by the Financial Conduct Authority Candidate A passion for customer service Ability to build a rapport with lots of different types of customers Excellent communication skills – both verbal and written Being a team-player: our success is not only based on individual efforts, but working efficiently as one team Confidence to manage your workload and any issues professionally and calmly Embrace and support our culture Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred. Computer Literate Further Information As well as a competitive salary we offer the following benefits – Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support,health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts includinga kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-218 595 JBRP1_UKTJ
Thistle Insurance Services | Customer Service Representative employer: Thistle Insurance Services
Contact Detail:
Thistle Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thistle Insurance Services | Customer Service Representative
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Familiarize yourself with the lifestyle products that Thistle Insurance Services offers, such as music, cycling, and photography. Being knowledgeable about these areas will help you connect with customers and show your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss how you can contribute to a team environment. Think of examples where you've successfully collaborated with others to achieve a common goal, as teamwork is emphasized in this role.
✨Tip Number 4
Demonstrate your ability to handle challenges calmly and professionally. Be ready to share instances where you've managed difficult situations or resolved conflicts, as this will highlight your problem-solving skills.
We think you need these skills to ace Thistle Insurance Services | Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: In your application, make sure to highlight your enthusiasm for customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, ability to build rapport, and any relevant experience in customer service or related fields.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Mention your interests in music, cycling, or photography if they relate to the products you'll be working with, as this shows your alignment with the company's values.
Highlight Teamwork Experience: Since the role emphasizes being a team player, include examples from your past work where you successfully collaborated with others. This will demonstrate your ability to contribute to a positive team environment.
How to prepare for a job interview at Thistle Insurance Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle different types of customers and any challenges you've faced in communication.
✨Highlight Your Team Player Attitude
The company values teamwork, so be ready to share experiences where you collaborated effectively with others. Discuss how you contribute to a positive team environment and support your colleagues.
✨Research the Products and Industry
Familiarize yourself with the lifestyle products the company offers, such as music, cycling, and photography. Showing that you have a genuine interest in these areas will demonstrate your commitment and help you connect with the interviewers.
