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- Tasks: Support guests and teams across various departments in a luxury resort.
- Company: Join the iconic Champneys wellness brand with a focus on quality and care.
- Benefits: Enjoy competitive pay, wellness incentives, discounts, and a complimentary spa day after probation.
- Other info: Great opportunities for career progression in a supportive culture.
- Why this job: Gain hands-on experience in hospitality while making a real impact on guest experiences.
- Qualifications: Proactive, adaptable, and confident in a guest-facing environment.
The predicted salary is between 27360 - 36480 £ per year.
Contract: Part Time
Salary: £13.00 per hour plus tips
24 hours per week
At Champneys, the Resort Assistant role is unlike any other. It is one of the most visible, wide ranging and influential positions within our resorts, and one that plays a vital role in shaping the guest experience. As a Resort Assistant, you will be at the heart of the operation, working across multiple departments and supporting both guests and senior teams. You will be trusted to spot what’s needed before it’s asked for, move seamlessly between activities, and represent Champneys with professionalism, warmth and confidence at all times. This is an exciting opportunity for someone who thrives on variety, enjoys being at the centre of things, and wants to gain a deep, practical understanding of a luxury wellness business.
Why this role is special
- You will touch almost every part of the resort, gaining unrivalled exposure to how a complex luxury operation runs.
- You’ll be high profile and high impact, regularly interacting with guests, Heads of Department and senior leaders.
- You’ll develop quickly, building strong operational, customer service and communication skills.
- No two days are the same, this role offers pace, responsibility and progression potential.
Your role will include:
- Working closely with department heads to ensure all areas of the resort are immaculately presented and operating smoothly.
- Providing exceptional, intuitive guest service, anticipating needs and responding confidently to guest requests.
- Acting as a welcoming ambassador for Champneys, including conducting guided resort tours in line with training guidelines.
- Supporting managers with day to day operational tasks, including stock levels, porterage and logistics.
- Moving flexibly between departments to provide support where it is most needed.
- Ensuring public areas are clean, well presented and free from obstruction, escalating issues promptly where identified.
- Completing daily operational checklists and supporting general administration where required.
- Maintaining high standards of safety, professionalism and personal presentation at all times.
This role suits someone who is:
- Proactive, adaptable and confident in a guest facing environment.
- Proud to represent a luxury brand and comfortable working at pace.
- Curious about hospitality operations and keen to learn.
- Reliable, observant and trusted to get things done well.
At Champneys, Resort Assistants are key to ensuring that everything flows seamlessly behind the scenes, and that every guest feels welcomed, supported and completely at ease.
Why work at Champneys
Working as a Resort Assistant at Champneys means being part of the engine that keeps the resort running beautifully. You’ll gain:
- Broad operational experience, working across Front of House, Housekeeping, Food & Beverage and resort services.
- Direct exposure to leadership, supporting Heads of Department and learning how a luxury resort is managed.
- Strong development opportunities, ideal for those wishing to progress into supervisory or management roles.
- A supportive, people focused culture, where willingness, attitude and potential are recognised.
- The pride of working for a heritage wellness brand, where quality, calm and care matter.
This is a role for people who want to be involved, make a difference and grow fast within a respected luxury environment. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self‑Guided meditation.
- Champneys experiences (such an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
Resort Assistant in Tring employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Assistant in Tring
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Champneys. Understand their values, mission, and what makes them unique in the wellness industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Since the Resort Assistant role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your proactive and adaptable nature.
✨Tip Number 3
Show off your flexibility! The job requires moving between departments, so be prepared to discuss how you've successfully adapted to different roles or tasks in the past. Highlight your ability to spot needs before they're asked for, as this is key to thriving in a fast-paced environment like Champneys.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your enthusiasm for the role and how you can contribute to making every guest feel welcomed and supported at Champneys.
We think you need these skills to ace Resort Assistant in Tring
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Resort Assistant role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a proactive and adaptable Resort Assistant. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Champneys. We can’t wait to hear from you!
How to prepare for a job interview at Thistle City Barbican
✨Know the Brand Inside Out
Before your interview, take some time to research Champneys and its values. Understand what makes it a luxury wellness brand and how they prioritise guest experience. This knowledge will help you demonstrate your enthusiasm and alignment with their mission during the interview.
✨Showcase Your Adaptability
As a Resort Assistant, you'll need to move between various departments and tasks. Prepare examples from your past experiences where you've successfully adapted to changing situations or taken on diverse responsibilities. This will highlight your flexibility and readiness for the role.
✨Practice Exceptional Guest Service Scenarios
Anticipating guest needs is key in this role. Think of potential scenarios you might encounter and how you would handle them. Practising these responses will not only boost your confidence but also show the interviewers that you’re proactive and customer-focused.
✨Dress the Part
First impressions matter, especially in a luxury environment. Make sure to dress smartly and professionally for your interview. This shows that you respect the brand and understand the importance of personal presentation in the hospitality industry.