At a Glance
- Tasks: Assist the Spa Manager in managing treatment department and training team members.
- Company: Champneys is an iconic wellbeing brand focused on health and wellness.
- Benefits: Enjoy health incentives, discounted stays, and complimentary spa days after probation.
- Other info: Access to digital fitness programmes and employee assistance for counselling.
- Why this job: Be part of a passionate team dedicated to guest satisfaction and therapist development.
- Qualifications: Minimum NVQ Level 3 in Beauty; supervisor experience preferred but not essential.
The predicted salary is between 32450 - 32700 £ per year.
Our passion is health and wellbeing and we know our therapists and spa are at the heart of that vision. We proudly have exceptional training journeys for all our therapists, with in-house trainers to ensure they reach their full potential and progress with us. You will support the senior spa team and be an ambassador for this development.
We offer state-of-the-art facilities within all of our resorts and hotels, boasting modern and stylish spas. As a Spa Supervisor, you will be responsible for:
- Assisting the Spa Manager to ensure the smooth running of the treatment department and provide effective professional management to your team regarding training, standards, and reaching sales targets.
- Ensuring guest satisfaction is at the forefront of what we do, making sure guest schedules are suitable and extra care is taken at all times.
- Training your team to the highest standard and assisting our guests with any needs they may have throughout their visit, ensuring they leave wanting more.
- Maintaining high standards of presentation and cleanliness at all times and supporting your team in achieving their retail and treatment sales targets.
We require you to be qualified in the following:
- Minimum NVQ Level 3 in Beauty
- Spa Supervisor experience desired but not essential
- Good overall standard of education
As the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company, but you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
- In-house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required
- Other perks such as shopping discounts and financial support
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our properties
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking (Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only)
Supervisor employer: Thistle City Barbican
Champneys offers exceptional training journeys for therapists and state-of-the-art spa facilities. Located at various resorts, employees enjoy health and wellness incentives, along with discounted stays for friends and family. The team is committed to making guests feel happier and healthier.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thistle City Barbican. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thistle City Barbican
Don't be shy about reaching out to Thistle City Barbican directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thistle City Barbican and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thistle City Barbican
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
