At a Glance
- Tasks: Deliver five-star service in a luxury restaurant and inspire your team.
- Company: Join Grantley Hall, a prestigious five-star hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive discounts.
- Other info: Access to wellness support, team events, and career development opportunities.
- Why this job: Be part of a world-class hospitality team and elevate guest experiences.
- Qualifications: Passion for service, strong communication skills, and a positive attitude.
£23,995 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines
- Be able to competently maintain the operation of the restaurant and bars during service
- Inspire and motivate your peers to deliver outstanding customer service
- Responsible for cash and stock security
- Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
- Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
- Effectively manage bookings using our in‑house reservations system, to enhance guest journey, and maximise reservations
- Communicate effectively all details of a guest reservation to the server staff
- Escalate any complaints to Management or supervisors
- Be confident to communicate with guests over the phone, conducting call backs and taking bookings
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about delivering excellent service to all our guests
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
- A monthly service charge - typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
SPA HOST in Ripon employer: Thistle City Barbican
Grantley Hall is an exceptional employer, offering a unique blend of luxury hospitality and a supportive work environment in the picturesque North Yorkshire countryside. With competitive benefits including a monthly service charge, generous holiday allowance, and access to exclusive employee discounts, we prioritise the well-being and growth of our team members. Our commitment to celebrating achievements and fostering a positive culture makes Grantley Hall a rewarding place to build a career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land SPA HOST in Ripon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thistle City Barbican. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thistle City Barbican
Don't be shy about reaching out to Thistle City Barbican directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thistle City Barbican and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thistle City Barbican
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
