At a Glance
- Tasks: Deliver five-star service in a luxury restaurant and inspire your team.
- Company: Join Grantley Hall, a prestigious five-star hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive discounts.
- Other info: Access to wellness support, team events, and career development opportunities.
- Why this job: Be part of a world-class hospitality team and elevate guest experiences.
- Qualifications: Passion for service, strong communication skills, and a positive attitude.
£23,995 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines
- Be able to competently maintain the operation of the restaurant and bars during service
- Inspire and motivate your peers to deliver outstanding customer service
- Responsible for cash and stock security
- Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
- Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
- Effectively manage bookings using our in‑house reservations system, to enhance guest journey, and maximise reservations
- Communicate effectively all details of a guest reservation to the server staff
- Escalate any complaints to Management or supervisors
- Be confident to communicate with guests over the phone, conducting call backs and taking bookings
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about delivering excellent service to all our guests
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
- A monthly service charge - typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
SPA HOST in Ripon employer: Thistle City Barbican
Grantley Hall is an exceptional employer, offering a unique blend of luxury hospitality and a supportive work environment in the picturesque North Yorkshire countryside. With competitive benefits including a monthly service charge, generous holiday allowance, and access to exclusive employee discounts, we prioritise the well-being and growth of our team members. Our commitment to celebrating achievements and fostering a positive culture makes Grantley Hall a rewarding place to build a career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land SPA HOST in Ripon
✨Tip Number 1
Get to know Grantley Hall inside out! Familiarise yourself with their ethos, the Fletchers Restaurant concept, and the luxury services they offer. This way, when you chat with them, you can show off your passion and knowledge about what makes them stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, being friendly and articulate is key. Try role-playing common scenarios or even practice over the phone to boost your confidence.
✨Tip Number 3
Show your hands-on approach! When you get the chance, share examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to delivering excellent service and your ability to work under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Grantley Hall team. Don’t forget to follow up after applying; a little nudge can go a long way!
