At a Glance
- Tasks: Be the friendly face of our spa, managing appointments and ensuring a top-notch client experience.
- Company: Join a leading wellbeing brand dedicated to making clients feel happier and healthier.
- Benefits: Enjoy health incentives, discounted stays, complimentary spa days, and exclusive product discounts.
- Other info: Flexible hours, engaging colleague events, and excellent career growth opportunities await you.
- Why this job: Make a real impact on clients' wellbeing while working in a vibrant and supportive environment.
- Qualifications: Previous receptionist or customer service experience, with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a friendly, organised, and professional Senior Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.
Responsibilities
- Greet clients warmly upon arrival and ensure a welcoming environment
- Schedule, confirm, and manage appointments using salon booking software
- Answer phone calls and respond to inquiries about services, prices, and availability
- Process payments and handle cash, card, and digital transactions accurately
- Maintain cleanliness and organization of the reception area
- Upsell salon products and services where appropriate
- Coordinate client flow with stylists and service providers
- Handle client feedback professionally and escalate issues to the manager if needed
- Perform light administrative tasks such as data entry, inventory tracking, and filing
Requirements
- Previous experience in a receptionist or customer service role (salon/spa experience is a plus)
- Strong communication and interpersonal skills
- Availability to work evenings and weekends
Benefits
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self‑Guided meditation
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our properties
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only)
Senior Spa Receptionist: Guest Experience Lead employer: Thistle City Barbican
At Champneys, we pride ourselves on being an exceptional employer that prioritises the wellbeing and growth of our team members. As a Senior Spa Receptionist, you will enjoy a vibrant work culture that fosters personal development through various health and wellness incentives, alongside unique benefits such as discounted stays and complimentary spa experiences. Join us in creating a welcoming environment for our clients while enjoying a fulfilling career in the heart of the wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa Receptionist: Guest Experience Lead
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Brush up on your knowledge about services, products, and client expectations. This will help you shine during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn or other platforms. They can provide insider tips and maybe even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
When you get an interview, be ready to showcase your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to create a welcoming environment for clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and being part of the Champneys family.
We think you need these skills to ace Senior Spa Receptionist: Guest Experience Lead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and organised nature that fits perfectly with our spa vibe.
Tailor Your Application:Make sure to customise your application for the Senior Spa Receptionist role. Highlight your previous experience in customer service or reception roles, especially if you've worked in a salon or spa before. We love seeing how your skills match what we're looking for!
Showcase Your Skills:Don’t forget to mention your strong communication and interpersonal skills. We’re all about creating a welcoming environment for our clients, so share examples of how you've done this in past roles. It’ll help us see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Thistle City Barbican
✨Know the Company Inside Out
Before your interview, take some time to research the spa and its services. Familiarise yourself with their offerings, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Senior Spa Receptionist, you'll be the first point of contact for clients. Practice how you would greet clients warmly and handle inquiries. Think of examples from your past experiences where you provided excellent customer service or resolved issues effectively.
✨Demonstrate Organisational Skills
Since the role involves managing appointments and maintaining a tidy reception area, prepare to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and ensure everything runs smoothly, especially during busy periods.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling client feedback or upselling products. Be ready to share how you would approach these situations, highlighting your problem-solving skills and ability to enhance the client experience.
