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- Tasks: Welcome guests with a warm greeting and assist with their needs for a memorable stay.
- Company: Join the prestigious Grantley Hall, a five-star luxury hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and discounts on hotel stays.
- Why this job: Be part of a team that creates unforgettable experiences in a stunning setting.
- Qualifications: Passion for hospitality, excellent communication skills, and a positive attitude required.
- Other info: Opportunities for personal growth and fun team events throughout the year.
The predicted salary is between 24075 - 26475 £ per year.
£24,075 per annum plus monthly service charge, typically £2,400 annually. 37.5 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Provide a warm, personalized greeting to every guest arriving at the hotel, setting the tone for a memorable stay.
- Assist guests with any immediate needs or questions upon arrival, offering information about hotel facilities, services, and local attractions.
- Ensure every guest feels valued and welcomed, maintaining the highest standards of hospitality.
- Provide guests with detailed information about the local area, including sightseeing, dining options, and transportation services.
- Offer to arrange car services, valet cleaning, or other concierge requests to ensure a seamless stay.
- Help with itinerary planning and provide route recommendations for local attractions.
- Exceed guests' expectations by anticipating their needs and offering personalised recommendations.
- Ensure that all special requests and queries are promptly attended to, with a focus on making each guest feel at home.
- Maintain the arrival area and welcome hut to impeccable standards, ensuring they are clean, polished, and welcoming.
- Regularly inspect the entrance area, including reflective surfaces, windows and gate ensuring the hotel’s 5‑star standards of cleanliness are met.
- Collaborate with other hotel teams, including the front desk, concierge, and housekeeping, to ensure a seamless guest experience.
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve.
- Passionate about hospitality.
- Detail orientated and drives standards.
- Full driving license is required.
- Possess a positive attitude and a desire to learn.
- Ability to meet deadlines and work under pressure.
- Engage with hotel guests on a regular basis.
- Friendly, courteous, and helpful with excellent communication skills.
- Motivated to go the extra mile for guests and colleagues.
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge - typically £2,400 annually.
- 31 days holiday increasing to 33 days with length of service.
- Access to earnings before payday (Wagestream).
- Free parking.
- Complimentary meals when on duty.
- Discounted modern and spacious live-in accommodation.
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- Discounted hotel stays with Pride of Britain hotels.
- Complimentary bespoke uniform and annual shoe allowance.
- Free sight tests for those eligible.
- Onsite Team Gym with professional induction.
- Refer a Friend Scheme where you can earn up to £1000.
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
- Grantley Academy to support your development.
WELCOME HOST in Ripon employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WELCOME HOST in Ripon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grantley Hall. Familiarise yourself with their values, services, and what makes them stand out in luxury hospitality. This will help you connect better during the conversation.
✨Tip Number 2
Practice your warm greeting! As a Welcome Host, your first impression is key. Try rehearsing how you would greet guests and offer assistance. A friendly, confident approach can set the tone for a great interview.
✨Tip Number 3
Show off your local knowledge! Be prepared to discuss local attractions and dining options. This not only shows your enthusiasm for the role but also demonstrates your ability to provide personalised recommendations to guests.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Grantley Hall. It shows initiative and gives you a better chance to stand out!
We think you need these skills to ace WELCOME HOST in Ripon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've gone the extra mile for guests in the past – we love that!
Keep It Professional Yet Friendly: While we want to see your friendly side, remember to keep your tone professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Grantley Hall!
How to prepare for a job interview at Thistle City Barbican
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge before the interview. Understand what makes a five-star experience and be ready to discuss how you can contribute to that at Grantley Hall. Familiarise yourself with their services and local attractions to show your enthusiasm for the role.
✨Showcase Your People Skills
As a Welcome Host, your ability to connect with guests is crucial. Prepare examples of how you've gone the extra mile for customers in the past. Think about times when you’ve turned a negative experience into a positive one, as this will highlight your problem-solving skills and friendly attitude.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. This not only shows respect for the company but also reflects the high standards expected at Grantley Hall. A polished appearance can set the tone for a great conversation.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during your interview. This could be about the team culture, training opportunities, or how they maintain their high standards of service. Asking questions shows your genuine interest in the role and helps you determine if it's the right fit for you.
