RESTAURANT RECEPTIONIST - MICHELIN STAR

£28,895 per annum plus monthly service charge, typically £2,400 annually. 45 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• To greet all guests (whether resident or non‑resident), welcome them to Grantley Hall and make them feel comfortable and looked after.
• Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
• Meeting and greeting customers, organising table reservations.
• To deal responsibly with payment transactions and maintain strict control of the bills.
• Ensure each customer receives impeccable service.
• Dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.
• Providing first‑class customer service and should be highly organised with good communication skills, both face to face and over the phone.
• To maintain good working relationships with colleagues and all other departments.
• Arranges for special services requested by the guest.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about delivering excellent Michelin star service to all guests.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Wagestream).
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live‑in accommodation.
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite Team Gym with professional induction.
• Refer a Friend Scheme where you can earn up to £1000.
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
• Grantley Academy to support your development.