At a Glance
- Tasks: Support guests and teams, ensuring a seamless luxury experience across the resort.
- Company: Join Champneys, a leading luxury wellness brand with a vibrant culture.
- Benefits: Earn £13/hour plus tips, enjoy wellness incentives, and discounted stays.
- Other info: Enjoy great perks like complimentary spa days and discounts on products.
- Why this job: Gain hands-on experience in hospitality while making a real impact on guest satisfaction.
- Qualifications: Proactive, adaptable, and confident in a guest-facing role.
The predicted salary is between 26000 - 28000 € per year.
Contract: Part Time
Salary: £13.00 per hour plus tips
24 hours per week
At Champneys, the Resort Assistant role is unlike any other. It is one of the most visible, wide ranging and influential positions within our resorts, and one that plays a vital role in shaping the guest experience. As a Resort Assistant, you will be at the heart of the operation, working across multiple departments and supporting both guests and senior teams. You will be trusted to spot what’s needed before it’s asked for, move seamlessly between activities, and represent Champneys with professionalism, warmth and confidence at all times. This is an exciting opportunity for someone who thrives on variety, enjoys being at the centre of things, and wants to gain a deep, practical understanding of a luxury wellness business.
Why this role is special
- You will touch almost every part of the resort, gaining unrivalled exposure to how a complex luxury operation runs.
- You’ll be high profile and high impact, regularly interacting with guests, Heads of Department and senior leaders.
- You’ll develop quickly, building strong operational, customer service and communication skills.
- No two days are the same, this role offers pace, responsibility and progression potential.
Your role will include:
- Working closely with department heads to ensure all areas of the resort are immaculately presented and operating smoothly.
- Providing exceptional, intuitive guest service, anticipating needs and responding confidently to guest requests.
- Acting as a welcoming ambassador for Champneys, including conducting guided resort tours in line with training guidelines.
- Supporting managers with day to day operational tasks, including stock levels, porterage and logistics.
- Moving flexibly between departments to provide support where it is most needed.
- Ensuring public areas are clean, well presented and free from obstruction, escalating issues promptly where identified.
- Completing daily operational checklists and supporting general administration where required.
- Maintaining high standards of safety, professionalism and personal presentation at all times.
This role suits someone who is:
- Proactive, adaptable and confident in a guest facing environment.
- Proud to represent a luxury brand and comfortable working at pace.
- Curious about hospitality operations and keen to learn.
- Reliable, observant and trusted to get things done well.
At Champneys, Resort Assistants are key to ensuring that everything flows seamlessly behind the scenes, and that every guest feels welcomed, supported and completely at ease.
Why work at Champneys
Working as a Resort Assistant at Champneys means being part of the engine that keeps the resort running beautifully. You’ll gain broad operational experience, working across Front of House, Housekeeping, Food to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self‑Guided meditation.
- Champneys experiences (such an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required.
- Other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
Resort Assistant employer: Thistle City Barbican
At Champneys, we pride ourselves on being an exceptional employer, offering our Resort Assistants a unique opportunity to immerse themselves in the luxury wellness industry while gaining invaluable operational experience. Our supportive work culture fosters personal and professional growth, with access to health and wellness incentives, discounted stays, and engaging colleague events that make every day rewarding. Join us at our beautiful resorts, where your contributions are recognised and celebrated, ensuring both you and our guests feel valued and cared for.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into Champneys' values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their luxury wellness experience.
✨Tip Number 2
Practice your guest service skills! Since the Resort Assistant role is all about providing exceptional service, think of scenarios where you can demonstrate your proactive and adaptable nature. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your flexibility! In your interview, highlight times when you've successfully juggled multiple tasks or adapted to changing situations. This will show that you can thrive in the fast-paced environment at Champneys.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics and how different departments work together. This shows your curiosity about the operations and your eagerness to contribute to the team.
We think you need these skills to ace Resort Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for Champneys.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Resort Assistant role. We love seeing candidates who understand our values and can demonstrate their proactive and adaptable nature.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Champneys. We can’t wait to hear from you!
How to prepare for a job interview at Thistle City Barbican
✨Know the Brand Inside Out
Before your interview, take some time to research Champneys and its values. Understand what makes it a luxury wellness brand and how they prioritise guest experience. This knowledge will help you demonstrate your enthusiasm and alignment with their mission during the interview.
✨Showcase Your Adaptability
As a Resort Assistant, you'll need to be flexible and proactive. Prepare examples from your past experiences where you've successfully adapted to changing situations or taken initiative. This will highlight your ability to thrive in a dynamic environment, which is crucial for this role.
✨Practice Your Guest Interaction Skills
Since the role involves a lot of guest interaction, practice how you would approach guests and handle their requests. Role-play common scenarios with a friend or family member to build your confidence. Remember, it's all about making guests feel welcomed and valued!
✨Dress the Part
First impressions matter, especially in a luxury setting. Dress smartly and professionally for your interview to reflect the standards of Champneys. This shows that you take the opportunity seriously and are ready to represent the brand with pride.
