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- Tasks: Lead and inspire the Reception team to deliver top-notch guest service.
- Company: Join Grantley Hall, a luxurious five-star hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, tips, free meals, and career development opportunities.
- Why this job: Be part of a prestigious hotel and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
- Other info: Dynamic work environment with great perks and a focus on employee wellbeing.
The predicted salary is between 28800 - 33600 £ per year.
Competitive rate of pay plus monthly service charge, typically £2,400 annually. 37.5 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Lead, motivate, and support the Reception team to deliver exceptional guest service in line with Grantley Hall's luxury standards.
- Oversee all front desk operations, including check-in, check-out, reservations, and guest inquiries.
- Ensure a warm and professional welcome for all guests, creating a memorable first and last impression.
- Coordinate with other departments to provide a seamless and personalised guest journey.
- Monitor service quality, handle guest feedback and complaints effectively, and implement improvements where required.
- Manage staffing levels, training, and scheduling to maintain efficiency and service excellence.
- Take responsibility and be an ambassador for team training and engagement.
- Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date.
- Ensure all tools are available for their training.
- Take responsibility for any outstanding charges on the guest ledger and ensure they are settled promptly.
- Consistently review and develop SOPs to ensure they are up to date for team members and assist in the progression of the department.
Key Skills, Qualities & Experience
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
- Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues.
- The ability to demonstrate a strong customer service ethos and deliver consistently high levels of service delivery.
- Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable.
- Excellent verbal and written communication skills.
- A high level of confidentiality.
- Full, clean driving licence due to our insurance policies is essential.
- Ability to meet deadlines and work under pressure.
- Detail orientated and drives standards.
- Confident, self-motivated and present a professional persona in all circumstances.
- Hands-on approach to work, always being productive and looking to improve.
- Well presented, adhering to Grantley Hall's grooming standards at all times.
- Experience of managing a large team within the hospitality industry.
- To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors.
Benefits
- Tips typically over £200 per month (£2,400 per year).
- Complimentary bespoke uniform and chef whites.
- Complimentary meals whilst on duty.
- Refer a Friend bonus - Earn up to £1000.
- Complimentary employee car parking.
- Complimentary state of the art onsite gym - with personal trainer support.
- 31 days annual leave (including bank holidays) increasing with service.
- Professional development opportunities at all levels.
- Reimbursement on work shoes, sight tests and professional memberships.
- Modern and spacious discounted live-in accommodation for eligible roles.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- We celebrate success with an annual awards ceremony as well as team events and incentives.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
- Team Member of the Month Awards.
- Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
- Cycle to work scheme.
- Access to Wagestream, allowing you to instantly access your wages.
RECEPTION MANAGER employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTION MANAGER
✨Tip Number 1
Get to know the company inside out! Research Grantley Hall's values, services, and recent achievements. This way, when you walk in for an interview, you can show off your knowledge and passion for their luxury hospitality.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and motivate a team, as well as how you handle guest feedback – these are key for a Reception Manager.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and adhering to Grantley Hall's grooming standards. First impressions count, especially in luxury hospitality, so show them you mean business from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace RECEPTION MANAGER
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your enthusiasm for joining our team at Grantley Hall.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your relevant experience in managing teams and delivering exceptional guest service, as these are key to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily see how you fit into our luxury standards and team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Grantley Hall.
How to prepare for a job interview at Thistle City Barbican
✨Know the Venue Inside Out
Before your interview, take some time to research Grantley Hall. Familiarise yourself with its history, luxury offerings, and recent accolades. This will not only impress your interviewers but also help you understand the standards they uphold in hospitality.
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or complaints, demonstrating your ability to maintain high service standards.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, it's crucial to showcase your leadership skills. Think of specific instances where you motivated your team or improved training processes. Be ready to discuss how you celebrate successes and foster a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success at Grantley Hall. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
