At a Glance
- Tasks: Ensure guest safety and comfort while preparing the resort for the day ahead.
- Company: Join Champneys, the UK's original health spa brand with a family-driven culture.
- Benefits: Enjoy competitive pay, wellness incentives, discounts, and a complimentary spa day after probation.
- Other info: Full training provided; great career growth and engaging colleague events await you.
- Why this job: Be a guardian of guest experience and work in a calming, supportive environment.
- Qualifications: Reliability, strong customer service skills, and attention to detail are key.
The predicted salary is between 12 - 13 £ per hour.
Contract: Part Time
Salary: £12.71 per hour plus nights enhancement (80p per hour) 28.5 hours per week.
At Champneys, care and attention don’t stop when the day ends. As a Night Porter, you’ll play a vital role in ensuring our guests feel safe, supported and well looked after throughout the night, while helping prepare the resort for a seamless start to the day ahead. This is a trusted, responsible role – ideal for someone who takes pride in service, safety and being a calm presence overnight.
About Champneys
Champneys is the UK’s original health spa brand, built on the belief that health, beauty and wellbeing are deeply connected. Family‑owned and values‑driven, we operate award‑winning spa resorts, hotels and day spas across England. Our Front of House teams are central to our guest experience – and our Night Porters are key to keeping everything running smoothly while the resort rests.
The Role
As Night Porter, you’ll support the overnight Front of House operation, delivering excellent guest service while maintaining safety, security and presentation standards across the property. You’ll work closely with the Night Manager, handling arrivals, guest requests, security checks and night‑time administration, ensuring guests are comfortable and the resort is ready for the following day.
What You’ll Be Doing
- Providing friendly, professional service to guests throughout the night
- Supporting guest check‑ins, check‑outs and enquiries
- Conducting regular security and safety patrols around the property
- Ensuring guest‑facing areas are clean, tidy and presentable
- Handling phone calls, wake‑up calls and taxi bookings
- Supporting luggage movements and guest requests as needed
- Carrying out night audit tasks and basic administrative duties
- Processing payments and maintaining accurate cash handling
- Liaising with Housekeeping and other departments for smooth handovers
- Reporting any maintenance, safety or security issues promptly
- Ensuring fire exits and public areas are clear and compliant
- Preparing the property for the morning team
What We’re Looking For
- A reliable, responsible and calm individual
- Comfortable working night shifts independently
- Strong customer‑service mindset and communication skills
- Good attention to detail, especially around safety and security
- Physically able to carry out patrols and light manual tasks
- Previous hospitality or security experience is helpful but not essential – full training provided
Why Work at Champneys?
At Champneys, our Night Porters are more than overnight staff – they are guardians of the guest experience, ensuring calm, care and safety at all times. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self‑Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required
- Other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
Night Porter employer: Thistle City Barbican
Champneys is an exceptional employer that prioritises the wellbeing of its staff and guests alike. As a Night Porter, you will be part of a family-owned brand that values service and safety, while enjoying a range of benefits including health and wellness incentives, discounted stays, and opportunities for personal growth within a supportive work culture. Join us in creating a serene environment for our guests and experience the unique advantages of working at one of the UK's leading health spa resorts.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Champneys.
✨Tip Number 2
Be ready for the interview! Brush up on your customer service skills and think of examples where you've demonstrated reliability and calmness under pressure. Show them you’re the perfect fit for keeping guests safe and happy during the night.
✨Tip Number 3
Don’t forget to showcase your attention to detail! Whether it’s ensuring safety protocols are followed or maintaining a tidy environment, make sure to highlight any relevant experiences that demonstrate your commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Champneys, making it easier for us to connect with you about your dream Night Porter job.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about why you’re passionate about providing excellent guest service and how you can contribute to our calm and caring environment.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role at Champneys. Highlight any relevant experience or skills that align with the responsibilities mentioned in the job description, like your attention to detail and customer service mindset.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Thistle City Barbican
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter at Champneys entails. Familiarise yourself with the responsibilities like guest check-ins, safety patrols, and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or handled difficult situations calmly. This will show that you have the right mindset for ensuring guests feel safe and supported throughout the night.
✨Emphasise Your Attention to Detail
Highlight your ability to notice the little things, especially when it comes to safety and security. Discuss any previous roles where attention to detail was crucial, and be ready to explain how you would apply this skill in maintaining the resort's standards during the night.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics, training opportunities, or what a typical night looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
