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- Tasks: Ensure guest satisfaction and safety during the night at a luxury hotel.
- Company: Grantley Hall, a five-star hotel in North Yorkshire with a rich history.
- Benefits: Competitive salary, monthly service charge, free meals, and discounted accommodation.
- Why this job: Join a prestigious team and enhance your hospitality skills in a stunning environment.
- Qualifications: Excellent communication skills and a positive attitude towards customer service.
- Other info: Enjoy team events, wellness activities, and opportunities for personal development.
The predicted salary is between 27084 - 29484 £ per year.
£27,084 per annum plus monthly service charge typically £2,400 annually. 37.5 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Provide an exceptional guest experience from check-in to check out.
- Ensure the safety and security of guests and the hotel during the night by conducting regular walkabouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards.
- Ensure a presence on the front desk throughout the night.
- Ensure guests' requests are delivered with efficiency.
- Ensure that public areas are maintained clean, neat, and tidy.
- Liaise with the day team to ensure effective handovers.
- Provide overnight cover in absence of the reservations team.
- Be personally responsible for application of Health and Safety Hotel Policy.
- Work cohesively with the management team to achieve our shared goals.
- To ensure all comments are passed on to the Front Office and Assistant Front Office Manager with regards to any complaints, and ensure a manager speaks to the guests.
- To maintain 90%+ scores in audits conducted by mystery guests and associated brands (AA, Relais & Chateaux, Pride of Britain).
- To attend cross training & training courses as required.
- To ensure that the agreed standard of personal presentation is adhered to at all times.
Key Skills, Qualities & Experience
- Friendly, courteous and helpful with excellent communication skills.
- Detail orientated and drives standards.
- Ability to meet deadlines and work under pressure.
- Hands-on approach to work, always being productive and looking to improve.
- Enthusiastic about delivering great customer service to all our guests at Grantley Hall.
- Possess a positive attitude and a desire to learn.
- Motivated to go the extra mile for guests and colleagues.
- Full UK driving licence is required.
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge - typically £2,400 annually.
- 31 days holiday increasing to 33 days with length of service.
- Access to earnings before payday (Wagestream).
- Free parking.
- Complimentary meals when on duty.
- Discounted modern and spacious live-in accommodation.
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- We support our employees do more with their money and help their wellbeing by providing access to a wide range of standout wellbeing support.
- Discounted hotel stays with Pride of Britain hotels.
- Complimentary bespoke uniform and annual shoe allowance.
- Free sight tests for those eligible.
- Onsite Team Gym with professional induction.
- Refer a Friend Scheme where you can earn up to £1000.
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
- Grantley Academy to support your development.
NIGHT PORTER employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT PORTER
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Grantley Hall's unique features and services. This way, when you chat with the team during your interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They can give you insider tips about the application process and what it’s really like to work at Grantley Hall.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at Grantley Hall.
We think you need these skills to ace NIGHT PORTER
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application to the Night Porter role at Grantley Hall. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Thistle City Barbican
✨Know the Hotel Inside Out
Before your interview, take some time to research Grantley Hall. Familiarise yourself with its history, services, and what makes it stand out in luxury hospitality. This will not only impress your interviewers but also help you understand how you can contribute to their exceptional guest experience.
✨Showcase Your Customer Service Skills
As a Night Porter, delivering great customer service is key. Prepare examples from your past experiences where you went the extra mile for guests or handled difficult situations effectively. This will demonstrate your commitment to providing an exceptional guest experience.
✨Highlight Your Attention to Detail
The role requires a keen eye for detail, especially regarding safety and cleanliness. Be ready to discuss how you've maintained high standards in previous roles, whether it's ensuring a tidy environment or following health and safety protocols. This will show that you take the responsibilities seriously.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the Night Porter role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
