LAUNDRY OPERATIVE

£23,995 per annum plus monthly service charge, typically £2,400 annually. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Assist the Housekeeper with the ongoing training programme for the Department and maintaining records.
• Train team members to assist in the laundry when required to meet standards and health and safety remits.
• Prioritise departmental linens in accordance with function.
• Keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels.
• Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
• Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning.
• Responsible for the laundering of staff uniform and the distribution of items to existing and new staff.
• Repair uniforms and guests linens, duvet covers, robes etc when required.
• Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
• Assist in the ordering of laundry materials.
• Responsible for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls.
• Responsible for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about the work you do.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Wagestream).
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live-in accommodation.
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite Team Gym with professional induction.
• Refer a Friend Scheme where you can earn up to £1000.
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
• Grantley Academy to support your development.