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For Companies At a Glance
- Tasks: Lead a team to create a pristine and welcoming environment for guests.
- Company: Join Champneys, a luxurious wellness brand focused on wellbeing.
- Benefits: Enjoy health incentives, discounts, and exclusive spa experiences.
- Why this job: Make a lasting impression and create memorable moments for guests.
- Qualifications: Experience in housekeeping and strong leadership skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 26228 - 36719 £ per year.
Competitive rate of pay plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Manage the laundry operation according to our operational procedures
- Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed
- Participate in the cleaning of rooms when required
- Check arrival rooms before 3pm each day
- Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening
- Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests
- Carry out room audit checks to ensure standards are kept high and to a consistent level
- Be in communication with front office and duty management during the shift
- Report any damages to rooms or public areas either to your line manager or directly to maintenance
- Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists
- Observe and note all DND signs and ensure daily service note is placed under the door
- Refresh and tidy public area bathrooms and lounges as and when required
- Ensure equipment is in working order and to report any damages to maintenance or your line manager
- Update guest profiles on opera so any special requests given to you by guests directly can be noted
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus – Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym – with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
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HOUSEKEEPING SUPERVISOR employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOUSEKEEPING SUPERVISOR
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Champneys on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping and team management. We want to show off our skills in maintaining high cleanliness standards and creating those 'WOW' moments for guests!
✨Tip Number 3
Dress to impress! When we go for that interview, let’s make sure we look sharp and professional. It shows we take pride in our appearance, just like we would for the guests at Champneys.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate why we’d be a perfect fit for the housekeeping team!
We think you need these skills to ace HOUSEKEEPING SUPERVISOR
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love maintaining a clean and inviting environment. Share any personal experiences or stories that highlight your commitment to cleanliness and guest satisfaction.
Highlight Your Teamwork Skills: As a Housekeeping Supervisor, you'll be working closely with a team. Make sure to mention any previous experience in training or supporting team members. We want to see how you can contribute to a positive team dynamic!
Be Specific About Your Experience: Don’t just list your past jobs; give us the juicy details! Talk about specific tasks you've handled, especially those related to cleanliness standards and guest interactions. This helps us understand how you can fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you're keen on joining the Champneys family!
How to prepare for a job interview at Thistle City Barbican
✨Know Your Stuff
Familiarise yourself with Champneys' values and the importance of creating a relaxing environment for guests. Be ready to discuss how your previous experience aligns with maintaining high cleanliness standards and creating memorable moments.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be training and developing team members. Prepare examples of how you've successfully led a team in the past, focusing on your approach to task distribution and training methods, especially through e-learning.
✨Emphasise Attention to Detail
Highlight your commitment to cleanliness and safety standards. Be prepared to discuss specific instances where you ensured exceptional cleaning standards were met and how you adhered to COSHH regulations in your previous roles.
✨Engage with the Interviewers
Don't forget to ask questions! Show your interest in the role by inquiring about the team dynamics, training opportunities, and how Champneys promotes wellbeing among its staff. This will demonstrate your enthusiasm for the position and the company culture.
