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For Companies At a Glance
- Tasks: Lead operations to create unforgettable guest experiences and drive team success.
- Company: Grantley Hall, a luxurious 5-star hotel in North Yorkshire.
- Benefits: Competitive salary, tips, professional development, and wellness support.
- Why this job: Join a prestigious hotel and shape the future of luxury hospitality.
- Qualifications: Proven experience in F&B operations and strong leadership skills.
- Other info: Dynamic environment with opportunities for career growth and employee recognition.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary plus monthly service charge, typically £2,400 annually. 37.5 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Guest Experience
- To be a visible presence to both your teams and the guest to deliver an exceptional guest experience.
- To exceed guest expectations through establishing a dynamic service culture within all teams.
- To ensure an efficient guest operation with adequate cost control.
- To constantly review, suggest ideas for improvements and action in all areas.
- To be the leader of the standards and to maintain these in line with in-house and red star standards.
- To assist in setting the hotels objectives and future strategies.
- Act as an ambassador for the business.
- Financial
- To manage alongside the departmental managers the departmental budget lines and payroll.
- To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
- To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.
- People
- To ensure a positive and productive team culture.
- To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall.
- To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives.
- To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
- To follow all HR procedures and policies.
Key Skills, Qualities & Experience
- Proven experience in F & B Operations managing multiple F & B units is essential.
- A hands-on Operator is essential.
- Previous experience working with 4 or 5 red star service would be beneficial.
- Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
- Analytical mindset with the ability to interpret data and metrics to drive decision making.
- Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
- Accountable and resilient with the ability to work under pressure.
Benefits
- Tips typically over £200 per month (£2,400 per year).
- Complimentary bespoke uniform and chef whites.
- Complimentary meals whilst on duty.
- Refer a Friend bonus - Earn up to £1000.
- Complimentary employee car parking.
- Complimentary state of the art onsite gym - with personal trainer support.
- 31 days annual leave (including bank holidays) increasing with service.
- Professional development opportunities at all levels.
- Reimbursement on work shoes, sight tests and professional memberships.
- Modern and spacious discounted live-in accommodation for eligible roles.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- We support our employees do more with their money and help their wellbeing by providing access to a wide range of standout wellbeing support.
- We celebrate success. With an annual awards ceremony as well as team events and incentives.
- Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
- Team Member of the Month Awards.
- Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
- Cycle to work scheme.
- Access to Wagestream, allowing you to instantly access your wages.
DIRECTOR OF OPERATIONS in Harrogate employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DIRECTOR OF OPERATIONS in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Grantley Hall. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, let your passion for luxury hospitality shine through. Share your experiences and how they align with Grantley Hall's commitment to exceptional guest experiences.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about past experiences where you exceeded guest expectations or improved team performance, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Grantley Hall family. So, get your application in and let’s make some magic happen!
We think you need these skills to ace DIRECTOR OF OPERATIONS in Harrogate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional guest experiences and leading a dynamic team.
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your experience in F&B operations and any previous work with high-end service standards. We love seeing relevant examples that match our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Grantley Hall.
How to prepare for a job interview at Thistle City Barbican
✨Know Your Stuff
Before the interview, dive deep into Grantley Hall's history, values, and recent achievements. Familiarise yourself with their service standards and luxury offerings. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Director of Operations, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to motivate staff and create a positive culture, as this is crucial for maintaining the exceptional guest experience they pride themselves on.
✨Be Data-Driven
Grantley Hall values an analytical mindset. Be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've interpreted metrics to improve operations or guest satisfaction, showcasing your ability to blend numbers with hospitality.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their future strategies or how they maintain their high standards. This shows that you're not just interested in the role, but also in contributing to the hotel's ongoing success and growth.
