At a Glance
- Tasks: Be the friendly face of our spa, managing appointments and ensuring a welcoming atmosphere.
- Company: Join a leading wellbeing brand dedicated to making clients feel happier and healthier.
- Benefits: Enjoy health incentives, discounts, complimentary spa days, and engaging colleague events.
- Other info: Flexible hours with evening and weekend availability; great career growth opportunities await!
- Why this job: Make a positive impact on clients' experiences while working in a vibrant environment.
- Qualifications: Previous receptionist or customer service experience is preferred; strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a friendly, organised, and professional Senior Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.
Responsibilities:
- Greet clients warmly upon arrival and ensure a welcoming environment
- Schedule, confirm, and manage appointments using salon booking software
- Answer phone calls and respond to inquiries about services, prices, and availability
- Process payments and handle cash, card, and digital transactions accurately
- Maintain cleanliness and organization of the reception area
- Upsell salon products and services where appropriate
- Coordinate client flow with stylists and service providers
- Handle client feedback professionally and escalate issues to the manager if needed
- Perform light administrative tasks such as data entry, inventory tracking, and filing
Requirements:
- Previous experience in a receptionist or customer service role (salon/spa experience is a plus)
- Strong communication and interpersonal skills
- Availability to work evenings and weekends
Benefits:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self‑Guided meditation
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our properties
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only)
City Spa Receptionist employer: Thistle City Barbican
At Champneys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises health and wellbeing. As a City Spa Receptionist, you will enjoy a range of benefits including wellness incentives, discounted stays, and complimentary spa experiences, all while being part of a supportive team dedicated to creating a welcoming environment for our clients. With opportunities for personal growth and engaging colleague events, working at Champneys is not just a job, but a rewarding career path in the heart of the wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land City Spa Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the whole meeting and shows you're the perfect fit for a welcoming environment.
✨Tip Number 2
Be prepared to chat about your experience! Think of examples from your past roles where you've managed appointments or handled client inquiries. We want to see how you can bring that organisational flair to our spa!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your abilities. Remember, we’re looking for someone who can connect with clients and make them feel at ease.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand if we're the right fit for you too. Plus, it’s a great way to demonstrate your enthusiasm for joining our Champneys family!
We think you need these skills to ace City Spa Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can create a welcoming environment for our clients.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially in customer service or reception roles. Mention any specific skills that relate to managing appointments or handling client inquiries, as these are key to the role.
Show Enthusiasm:Express your passion for the spa industry and your eagerness to contribute to our team. A little enthusiasm goes a long way, so let us know why you’re excited about the opportunity to work with us at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thistle City Barbican
✨Know the Spa Inside Out
Before your interview, make sure you research the spa's services, products, and overall ethos. Familiarising yourself with what they offer will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Warm Welcome
As a City Spa Receptionist, you'll be the first point of contact for clients. Practise greeting someone warmly and professionally. This will help you convey the friendly and organised persona that the spa is looking for during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you've managed appointments or handled busy front desk operations in the past. Use specific examples to demonstrate your ability to keep things running smoothly, especially during peak times.
✨Prepare for Client Scenarios
Think about potential client interactions you might face, such as handling complaints or upselling services. Prepare responses that highlight your communication skills and ability to maintain professionalism under pressure.
