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- Tasks: Keep our back of house areas spotless and organised while supporting the housekeeping team.
- Company: Join Grantley Hall, a luxurious 5-star hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and exclusive discounts.
- Why this job: Be part of a prestigious hotel and contribute to an exceptional guest experience.
- Qualifications: Previous experience is a plus, but a passion for cleanliness and teamwork is key.
- Other info: Dynamic work environment with opportunities for personal growth and team celebrations.
The predicted salary is between 23995 - 26395 £ per year.
£23,995 per annum plus monthly service charge, typically £2,400 annually. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Maintain exceptional levels of cleanliness, hygiene, and organisation in all back of house areas including corridors, offices, staff accommodation, linen rooms, service lifts, and storage areas.
- Ensure housekeeping pantries and service areas are fully stocked, clean, and organised at all times.
- Assist with the distribution, collection, and transportation of linen, amenities, and housekeeping supplies throughout the hotel.
- Report any maintenance faults to a Housekeeping Manager or Supervisor.
- Support Room Attendants and Supervisors by ensuring equipment and materials are readily available.
- Follow all departmental Standard Operating Procedures (SOPs) consistently.
- Operate housekeeping equipment safely and report any maintenance concerns promptly.
Quality & Standards
- Uphold Grantley Hall’s 5-star luxury standards in all back of house environments.
- Ensure full compliance with health, safety, hygiene, and hygiene regulations at all times.
- Maintain a high level of attention to detail and pride in all areas of responsibility.
- Identify and proactively report any maintenance, cleanliness, or safety issues.
Teamwork & Communication
- Work collaboratively with the Housekeeping team to support daily operational needs.
- Maintain a professional, helpful, and flexible approach at all times.
- Communicate effectively with supervisors and colleagues regarding work priorities and operational requirements.
- Contribute positively to a supportive and respectful team culture.
Health, Safety & Compliance
- Adhere to all Grantley Hall Health & Safety policies and procedures.
- Use PPE and cleaning chemicals in line with training and COSHH requirements.
- Follow safe manual handling practices at all times.
- Support departmental audits and inspections as required.
Key Skills, Qualifications & Experience
- Previous experience in a housekeeping, cleaning, or back of house role is desirable but not essential.
- Understanding of cleanliness, hygiene, and safety standards within a hospitality environment is an advantage.
- Ability to work efficiently in a fast-paced, luxury hotel environment.
- Strong attention to detail and high personal standards.
- Physically fit and able to undertake manual tasks.
Benefits
- A monthly service charge - typically £2,400 annually.
- 31 days holiday increasing to 33 days with length of service.
- Access to earnings before payday (Wagestream).
- Free parking.
- Complimentary meals when on duty.
- Discounted modern and spacious live-in accommodation.
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- Discounted hotel stays with Pride of Britain hotels.
- Complimentary bespoke uniform and annual shoe allowance.
- Free sight tests for those eligible.
- Onsite Team Gym with professional induction.
- Refer a Friend Scheme where you can earn up to £1000.
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
- Grantley Academy to support your development.
BACK OF HOUSE ATTENDANT employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BACK OF HOUSE ATTENDANT
✨Tip Number 1
Get to know the company! Research Grantley Hall and its values. When you walk into that interview, show us you understand what makes this five-star hotel tick. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. We want you to feel confident and ready to showcase your skills and experience, especially in cleanliness and teamwork.
✨Tip Number 3
Dress the part! Even though it’s a back of house role, looking smart shows you care about the job. Plus, it sets a professional tone for your interview. We love seeing candidates who take pride in their appearance!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds. Plus, it shows you’re keen on joining the Grantley Hall team!
We think you need these skills to ace BACK OF HOUSE ATTENDANT
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re excited about working in a luxury environment like Grantley Hall and that you understand what it takes to maintain those high standards.
Be Specific About Your Experience: If you've got any previous experience in housekeeping or back of house roles, make sure to highlight it! We appreciate details about your past responsibilities and how they relate to the role you're applying for. It helps us see how you can fit into our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with the key responsibilities and values we uphold at Grantley Hall.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at Thistle City Barbican
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Back of House Attendant. Familiarise yourself with the importance of cleanliness, hygiene, and organisation in a luxury hotel environment like Grantley Hall. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Attention to Detail
During the interview, highlight your strong attention to detail and high personal standards. Share specific examples from past experiences where you maintained cleanliness and organisation, as this is crucial for upholding Grantley Hall’s 5-star luxury standards.
✨Emphasise Teamwork Skills
Grantley Hall values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Talk about how you communicate effectively with colleagues and supervisors to support daily operations, as this will show that you can contribute positively to their team culture.
✨Be Ready for Practical Questions
Expect questions related to health, safety, and hygiene regulations. Brush up on your knowledge of safe manual handling practices and COSHH requirements. Being able to confidently discuss these topics will demonstrate your readiness to adhere to Grantley Hall's policies and procedures.
