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- Tasks: Lead a dynamic team in delivering exceptional dining experiences at a luxury hotel.
- Company: Join Grantley Hall, a prestigious five-star hotel in North Yorkshire.
- Benefits: Enjoy competitive salary, tips, complimentary meals, and extensive career development opportunities.
- Why this job: Be part of a renowned hospitality brand and make a real impact on guest experiences.
- Qualifications: Previous management experience and strong customer service skills are essential.
- Other info: Access to exclusive employee benefits and a supportive work environment.
The predicted salary is between 28000 - 42000 £ per year.
£35,000 per annum plus monthly service charge, typically £2,400 annually. 45 hours. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‐winning spa, and a cutting‐edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Hands‐on, operational role throughout all serving periods, will include evenings and weekends.
- Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
- Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
- Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
- Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
- Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning.
- Proactively attracting and selecting talent for the department in line with company procedures and culture.
- Fully responsible for cleanliness of the department.
- Respond efficiently and accurately to customer complaints.
- Implement policies and protocols that will maintain future restaurant operations.
Key Skills, Qualities & Experience
- The successful individual will be confident, self‐motivated and present a professional persona in all circumstances.
- A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable.
- A high level of confidentiality.
- Excellent verbal and written communication skills required.
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
- Utmost attention to detail when carrying out tasks.
- Previous Management experience is essential.
- Ability to work under pressure.
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus – Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym – with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- We support our employees do more with their money and help their wellbeing by providing access to a wide range of stand out wellbeing support.
- We celebrate success. With an annual awards ceremony as well as team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Hall's Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
ASSISTANT RESTAURANT MANAGER employer: Thistle City Barbican
Contact Detail:
Thistle City Barbican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT RESTAURANT MANAGER
✨Tip Number 1
Get to know the company culture before your interview. Check out Grantley Hall's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Assistant Restaurant Manager, you'll need to engage with guests and team members. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated teams or handled challenges in the past. This will demonstrate that you’re ready to take on the hands-on role they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our fantastic team at Grantley Hall.
We think you need these skills to ace ASSISTANT RESTAURANT MANAGER
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Restaurant Manager role. Highlight your management experience and any specific skills that match the job description. We appreciate when candidates take the time to align their application with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value excellent communication skills, so make sure your written application reflects that by being easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Grantley Hall!
How to prepare for a job interview at Thistle City Barbican
✨Know the Venue Inside Out
Before your interview, take some time to research Grantley Hall. Familiarise yourself with its history, values, and the unique offerings of its restaurants and bars. This will not only impress your interviewers but also help you articulate how you can contribute to their luxury hospitality experience.
✨Showcase Your Leadership Skills
As an Assistant Restaurant Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully coached or mentored team members. Highlight how you’ve engaged with guests and resolved complaints, as this demonstrates your customer service ethos and ability to work under pressure.
✨Demonstrate Your Financial Acumen
Understanding cost management is crucial for this role. Be ready to discuss how you've previously managed budgets or improved revenue in a restaurant setting. Bring specific examples of strategies you've implemented that enhanced profitability without compromising quality.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the restaurant's culture, training programmes, and opportunities for career development. This shows your genuine interest in the role and helps you assess if Grantley Hall is the right fit for you.
