Assistant Housekeeping Manager in Ashford

At Champneys, exceptional standards are at the heart of everything we do – and that starts with our environment. As Assistant Housekeeping Manager, you’ll play a key management role in delivering the immaculate, calm and luxurious surroundings our guests expect. This is a hands‑on, people‑focused role where your eye for detail and passion for high standards will make a true impact.

About Champneys: Champneys is the UK’s original health spa brand, built on the belief that health, beauty and wellbeing are deeply connected. As a family‑owned business, we pride ourselves on delivering exceptional guest experiences across our award‑winning resorts, hotels and day spas. Our housekeeping teams are fundamental to that experience – creating the spaces where relaxation begins.

The Role: As Assistant Housekeeping Manager, you’ll support the smooth running of the housekeeping department, ensuring all guest rooms and public areas are maintained to the highest standards. You’ll lead, coach and motivate your team, manage rotas and resources, and ensure the department consistently delivers a high‑quality, efficient and guest‑focused service. You’ll also deputise for the Head of Housekeeping when required, taking full responsibility for the department.

What You’ll Be Doing:

• Supporting the day‑to‑day management of the housekeeping team
• Allocating daily duties to ensure all rooms and public areas meet brand standards
• Inspecting accommodation and public spaces to maintain exceptional cleanliness
• Managing rotas, staffing levels and scheduling to meet operational demands
• Overseeing laundry operations and stock control of linen and housekeeping supplies
• Driving consistent service standards and responding to guest requests with professionalism
• Coaching, training and developing team members to deliver exceptional results
• Supporting recruitment, inductions and performance management within the department
• Managing maintenance reporting and ensuring issues are resolved efficiently
• Deputising for the Head of Housekeeping and attending meetings when required
• Supporting the effective use of systems (including rotas, payroll and stock processes)
• Maintaining strong communication across departments to support guest satisfaction

What We’re Looking For:

• Experience in a housekeeping supervisory or management role
• A strong eye for detail and a passion for high standards
• A hands‑on leader who enjoys working alongside their team
• Excellent organisational and people‑management skills
• Ability to manage rotas, priorities and a fast‑paced environment
• A proactive, solution‑focused approach to challenges
• Understanding of health & safety and COSHH is desirable

Why Work at Champneys?

• Be part of an iconic luxury wellbeing brand
• Manage a team that shapes the guest experience every day
• Supportive, people‑first culture within a family‑owned business
• Opportunities for career development and progression
• Wellbeing‑led environment aligned to healthy living
• Pride in delivering exceptional standards across every space

At Champneys, our Assistant Housekeeping Managers don’t just maintain rooms – they create the environment that allows our guests to relax, recharge and feel their best. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required
• Other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].