At a Glance
- Tasks: Lead and inspire a team to deliver exceptional meetings and events across multiple hotels.
- Company: The Kingsley by Thistle, a 4-star hotel with a close-knit team.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Other info: Inclusive workplace culture with recognition and community events.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in M&E sales or event management and strong leadership abilities.
Cluster M&E & Groups Team Leader - Maternity Cover Thistle City Barbican Contract: Fixed Term Payment: Hourly Salary: On application
The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street.
The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms.
The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.
What you'll be doing As Cluster M&E & Groups Team Leader, you will play a pivotal role in guiding our Meetings & Events (M&E) and group sales efforts across our hotels across Thistle Cluster (including Thistle Holborn, Thistle Bloomsbury Park, Thistle Trafalgar Square, Thistle Piccadilly, Thistle Ken Garden, Thistle Heathrow, Thistle Express Luton).
You will support a dynamic team focused on delivering exceptional service and memorable experiences for our clients.
Your primary responsibilities will include overseeing the planning and execution of events, fostering a collaborative environment, and ensuring that each team member is empowered to achieve their full potential.
In this role, you will develop strategies to enhance our M&E offerings, drive revenue growth, and maintain strong relationships with clients.
You will coordinate closely with sales and operations teams to ensure every detail is executed flawlessly, reflecting our commitment to warm and exceptional hospitality.
Your leadership will inspire your team to meet and exceed targets while creating a positive and inclusive workplace culture.
What you'll bring Proven experience in M&E sales or event management, with a strong focus on client satisfaction Inspirational leadership abilities, with a passion for mentoring and developing team members Excellent communication and interpersonal skills, fostering strong relationships both internally and externally Strong organizational skills, with the ability to manage multiple projects simultaneously and prioritize effectively A proactive approach to problem-solving, with the ability to adapt to changing circumstances A commitment to delivering outstanding service and a drive to achieve results Experience in developing and implementing successful sales strategies within the hospitality industry What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.
In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us.
Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We're here to support your journey, whatever that may look like.
Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we'll always help your money work hard for you!
Some of the great things you can take advantage of include: Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People' Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome.
We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Cluster M&E & Groups Team Leader - Maternity Cover employer: Thistle City Barbican Hotel
Thistle City Barbican Hotel offers a dynamic team environment where employees can thrive and grow professionally. The hotel emphasizes employee well-being and provides opportunities for career advancement within the hospitality industry.
Contact Details:
Thistle City Barbican Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cluster M&E & Groups Team Leader - Maternity Cover
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Cluster M&E & Groups Team Leader - Maternity Cover
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Thistle City Barbican Hotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Thistle City Barbican Hotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
