Client Management Client Director in London

Client Management Client Director in London

London Full-Time 80000 - 100000 £ / year (est.) No working from home possible
ThisThat

At a Glance

  • Tasks: Lead a dynamic team to drive client strategy and commercial growth in influencer marketing.
  • Company: Join ThisThat, a leader in brand growth intelligence and influencer marketing.
  • Benefits: Competitive salary, diverse culture, and opportunities for professional development.
  • Other info: Embrace diversity and innovation in a collaborative environment.
  • Why this job: Make a real impact by shaping the future of influencer marketing with top global brands.
  • Qualifications: Experience in insights, data-led roles, and strong stakeholder management skills.

The predicted salary is between 80000 - 100000 £ per year.

ThisThat is a brand growth intelligence company. We are the Brand Lift Authority in influencer marketing, with the largest global brand lift dataset in the industry, and we are building toward something bigger. The $4T marketing industry is shifting from the personalisation era, obsessed with advertising effectiveness, to the community era, where influence is the currency. ThisThat is building it, making influence measurable, predictable, governable, and investable.

Trusted by the world's most ambitious brands and agencies, including Meta, Unilever, Amazon, MrBeast, WPP, and Publicis. Winners of Best Technology and Best Data-Driven Campaign at the Global Influencer Marketing Awards.

The Client Strategy Director (Pod Lead) is a leadership role within the Revenue Tribe, reporting to the VP Client Strategy. Pod Leads are responsible for the commercial performance, strategic direction, and day-to-day operations of a multidisciplinary client pod.

As the commercial lead for the pod, you will own a portfolio of ThisThat’s largest and most strategic client partnerships, while also being accountable for Pod revenue growth, delivery quality, and team performance. You will play a key role in growing long-term client partnerships, increasing committed revenue, and ensuring clients receive strategically valuable, insight-led recommendations.

Pod Leads work closely with Insight Managers and cross-functional teams to ensure insight outputs deliver measurable commercial value for clients.

  • Pod Leadership & Team Management
    • Lead the performance, operations, and strategic direction of a multidisciplinary pod within the Revenue Tribe
    • Build a high-performing culture centred on accountability, collaboration, commercial impact, and client excellence
    • Lead hiring, onboarding, coaching, and development across Client Strategy and Insight team members
    • Act as the senior escalation point for client, commercial, and operational challenges
  • Commercial Growth & Client Partnerships
    • Drive account expansion and committed revenue growth across the Pod portfolio
    • Identify opportunities with the Business Development team to expand ThisThat’s presence across teams, markets, and business functions
    • Lead the pod in achieving revenue targets and commercial objectives
    • Build trusted, long-term client partnerships grounded in measurable business impact
    • Ensure consistently high-quality, commercially impactful insight work across the pod
    • Empower Insight Managers and pod teams to uncover compelling narratives and translate data into actionable client stories
    • Partner closely with Insight Managers to ensure insight outputs align with client objectives and commercial opportunities
    • Build strong relationships across Business Development, Paid Media, Data Science, Product, and Operations
    • Maintain visibility of pod performance through accurate forecasting and reporting

Proven experience working within insights, measurement, research, or data-led roles. Strong understanding of translating data and insights into strategic recommendations. Strong commercial acumen with a track record of growing long-term partnerships. Familiarity with agile or pod-based team structures is advantageous. Excellent stakeholder management and communication skills.

DIVERSITY & INCLUSION: We celebrate the unique perspectives and backgrounds of our employees and believe that diversity drives innovation and excellence. If you need accommodations during the application process, please contact us.

Client Management Client Director in London employer: ThisThat

ThisThat is an exceptional employer, offering a dynamic work culture that prioritises collaboration, accountability, and client excellence. With a focus on employee growth, we provide ample opportunities for professional development and leadership within a rapidly evolving industry. Located at the forefront of influencer marketing, our team enjoys the unique advantage of working with some of the world's most ambitious brands while contributing to meaningful, data-driven strategies that shape the future of marketing.

ThisThat

Contact Details:

ThisThat Recruitment Team

We think you need these skills to ace Client Management Client Director in London

Client Relationship Management
Strategic Planning
Revenue Growth
Team Leadership
Coaching and Development
Commercial Acumen
Data Analysis