At a Glance
- Tasks: Lead client relationships and deliver strategic insights to drive business growth.
- Company: Creative-led company blending data, tech, and creativity for impactful strategies.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities to innovate and shape the future of brands.
- Why this job: Make a real impact by transforming insights into actionable strategies for clients.
- Qualifications: Strong experience in client management and strategic thinking.
The predicted salary is between 70000 - 90000 € per year.
Business Unit: Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences.
Team: Client Strategy
Reporting to: Principal Client Lead
Location: London/Hybrid – 2 days in office minimum
ABOUT: GAIN is a creative‑led, insight‑driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data‑driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.
THE ROLE: Working within Client teams to ensure our clients receive the right level of strategic, analytical and operational support. The Client Strategy Director owns the client relationship to ensure we are delivering consistently high quality, valuable work, and a cohesive marketing strategy for our clients to help them grow their businesses. Success in the role therefore requires the client to be feeling the added value from GAIN (specifically delivering on the agreed deliverables) whilst GAIN benefits from achieving the client goals whilst effectively managing profitability. You’ll get satisfaction from creating & delivering actions from insight that transform retail businesses. You are responsible for balancing client satisfaction and ensuring GAIN’s profitability and it’s highly varying hands‑on position, where you will be expected to act as a part of our client’s team, rather than a more traditional agency role.
RESPONSIBILITIES:
- Manage all commercial aspects of the GAIN relationship with your nominated clients including:
- Monitoring client profitability, devising strategies and tactics to ensure we hit the targets set
- Achieve an agreed level of client retention, normally not lower than 85% (retained revenue retention) annualised
- Support the Principal Client Leads and Client Strategy Director in all commercial activities for our clients and support the Growth team in new client leads and pitches as required
- Foster and maintain senior level contacts and cross‑departmental contacts within the client business, preferably at Board Level. Ensure the client goals and strategy are clearly identified and documented and identify opportunities to ensure our services and thinking and recommendations are aligned to their goals, changing scope as required
- Ensure the client and GAIN have a joint, documented understanding of who within each party they should liaise with for the various aspects of the servicing of their needs.
GAIN Customer Science - Client Strategy Director in London employer: Thisisgain
GAIN is an exceptional employer that champions a culture of creativity and innovation, where employees are empowered to explore new frontiers in customer understanding and strategy. With a hybrid working model based in London, GAIN offers a collaborative environment that fosters professional growth and encourages bold thinking, ensuring that every team member can contribute to impactful projects while enjoying a healthy work-life balance. The company prioritises employee development and provides unique opportunities to engage with leading brands, making it a rewarding place for those seeking meaningful careers in the dynamic field of customer science.
StudySmarter Expert Advice🤫
We think this is how you could land GAIN Customer Science - Client Strategy Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand GAIN’s approach to blending data, tech, and creativity. Tailor your answers to show how your skills align with their mission of transforming information into action.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your experience in client strategy and how you can foster outstanding relationships, just like GAIN does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GAIN team.
We think you need these skills to ace GAIN Customer Science - Client Strategy Director in London
Some tips for your application 🫡
Show Your Passion for Customer Science:When writing your application, let your enthusiasm for understanding customers shine through. We want to see how you can blend data and creativity to drive impactful strategies. Make sure to highlight any relevant experience that showcases your ability to transform insights into action.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Client Strategy Director role. We love seeing candidates who understand our mission at GAIN and can articulate how their skills align with our goals.
Be Clear and Concise:We appreciate clarity in applications. Keep your language straightforward and avoid jargon unless it’s industry-specific and relevant. Make it easy for us to see your qualifications and how you can contribute to our team without wading through unnecessary fluff.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining the GAIN family!
How to prepare for a job interview at Thisisgain
✨Know Your Client Inside Out
Before the interview, dive deep into GAIN's client portfolio and understand their business models. Familiarise yourself with their challenges and successes, as this will help you demonstrate how your strategic insights can add value to their specific needs.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data-driven decision-making. Bring examples of how you've used analytics to inform strategies in previous roles. This will highlight your ability to blend creativity with insight, which is crucial for the Client Strategy Director position.
✨Build Rapport with Interviewers
Since fostering outstanding client relationships is key, practice building rapport during the interview. Be personable, ask insightful questions, and show genuine interest in the team’s work. This will reflect your ability to connect with clients at a senior level.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've managed client profitability in past roles. Share specific strategies you've implemented to achieve retention targets and how you’ve balanced client satisfaction with business goals. This will showcase your understanding of the commercial aspects of the role.
