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- Tasks: Lead and develop the underwriting team to ensure smooth lending and deposit processes.
- Company: Join a forward-thinking UK bank focused on digital banking and energy-efficient solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible hybrid working options.
- Why this job: Make a real impact in a supportive environment that values innovation and inclusivity.
- Qualifications: 5+ years in underwriting with management experience and strong communication skills.
- Other info: Be part of a diverse team committed to responsible lending and customer care.
The predicted salary is between 36000 - 60000 £ per year.
About Us: This bank was relaunched in 2026 and operates as a UK bank. We offer a digital banking experience with no branches, focused on energy-efficient home improvements through retail financing and other retail finance products. We have a history of growth and transformation and are building a fair, easy-to-use, and supportive banking experience with a culture of trust, inclusivity, and innovation. Joining us means being part of a team that cares about customers, colleagues and making a real impact.
Role Overview: The Underwriting Team Manager will be responsible for leading, developing and nurturing the underwriting team to deliver successful outcomes for the Bank and its customers. This role will oversee both lending and deposit onboarding processes, ensuring the smooth allocation of work, completion of quality assurance activities, and compliance with policies, regulations and procedures. The role also involves motivating and developing the team, actively participating in underwriting activities, and liaising with retailers and other stakeholders to ensure effective service integration and operational excellence.
Key Responsibilities:
- Lead the underwriting team to ensure loan and deposit decisions meet risk appetite, credit policy, and good customer outcomes.
- Allocate and prioritise workloads across lending and deposit onboarding to maintain productivity and timely delivery.
- Develop, coach, and motivate team members through training and performance management.
- Ensure team adherence to policies, regulatory requirements, and service standards for all products.
- Maintain strong governance and compliance, escalating and reporting breaches promptly.
- Conduct first-line quality checks and provide feedback to drive continuous improvement.
- Act as an escalation point for complex loan and deposit cases, resolving issues efficiently.
- Ensure high-quality customer service and clear communication throughout onboarding journeys.
- Support manual document assessment, including ID&V, fraud, AML, affordability, and deposit verification checks.
- Embed best underwriting practices and maintain up-to-date processes aligned with policy and regulation.
- Monitor, analyse, and report operational MI for lending and deposit processes, producing insights for Boards and Committees.
- Attend key Committees to provide operational insight and ensure alignment with strategic and regulatory requirements.
- Feedback to Credit Risk and assess system/process effectiveness to enhance credit decisioning and optimise lending and deposit onboarding.
- Lead and support change initiatives by defining underwriting requirements, recommending improvements, and driving onboarding-related projects.
- Collaborate with senior leadership and wider teams to shape underwriting policies and ensure alignment with organisational strategy across lending and deposits.
Essential Experience & Qualifications:
- Minimum of 5 years' experience in underwriting retail consumer lending, preferably in the unsecured credit sector or equivalent experience.
- At least 2 years of experience in an underwriting management role, with proven skills in training and providing constructive feedback to team members.
- Extensive knowledge of regulatory environments, including FCA regulations such as CONC-7 and responsible lending practices.
- Customer-centric approach with a strong commitment to responsible lending.
- High proficiency in Excel and the ability to quickly learn new systems and software.
- Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
- Strong attention to detail and accuracy in all aspects of work.
- Effective interpersonal skills to engage and collaborate with colleagues at all levels of seniority.
- Collaborative team player, with experience working cross-functionally within the business.
- Willingness to work evenings and weekends as required.
- Proven experience in driving improvements and innovations within underwriting and deposit onboarding functions.
- Experience working with credit bureau data and the manual assessment of documents.
- Experience overseeing customer journey processes, including the implementation of automated communication strategies for loan applicants.
- Strong analytical ability to interpret management information (MI) and data, with the ability to present findings clearly to senior management.
Desirable:
- Proficiency with PowerBI is highly desirable.
Skills & Behaviours:
- Risk-aligned underwriting decision making
- Team leadership, coaching, and performance management
- Workload planning and operational prioritisation
- Governance, compliance, and quality assurance
- Customer-centric service and communication
- Manual assessment expertise (ID&V, AML, fraud, affordability, deposits)
- Analytical ability and MI interpretation
- Continuous improvement and change leadership
- Cross-functional collaboration
- Strong written, verbal, and interpersonal communication skills
We Look For People Who Live Our Values:
- Fair – Treat everyone equally and with respect.
- Responsible – Own your actions and act with integrity.
- Compassionate – Support colleagues and customers with empathy.
- Easy to Use & Understand – Communicate clearly and simply.
Benefits:
- 25 days holiday (plus bank holidays), rising to 27 days with service
- Private Medical Insurance
- Work from anywhere in the world for up to 30 days per year
- Group Life Assurance (4x salary)
- Income Protection Scheme
- Pension scheme (6% employer contribution, subject to 4% employee contribution)
- Employee Assistance Programme
- Two paid volunteering days per year
- Flexible hybrid working
Diversity & Inclusion: We are committed to creating a diverse and inclusive workforce. We celebrate differences and respect gender identity, race, ethnicity, sexual orientation, religion and faith, age, marital status, disability, neurodiversity, and background. If you have questions before applying, please get in touch.
Underwriting Team Manager employer: thisbank
Contact Detail:
thisbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sector, especially those who might know about opportunities at this bank. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this bank emphasises fairness, responsibility, and compassion, think of examples from your past that showcase how you embody these traits. We want to see how you fit into our team!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Focus on your leadership experience in underwriting and how you've driven operational excellence. We love hearing about real-life scenarios where you've made a difference!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the bank's mission.
We think you need these skills to ace Underwriting Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in underwriting and team management. We want to see how your skills align with our values and the specific requirements of the Underwriting Team Manager role.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading teams and driving operational excellence. We’re looking for someone who can motivate and develop others, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and professional. Use clear language to communicate your achievements and experiences, as we value clarity and simplicity in communication.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at thisbank
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and responsible lending practices. Being able to discuss these confidently will show that you're not just familiar with the rules, but that you can apply them effectively in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated team members or improved processes, as this will demonstrate your capability to manage the underwriting team effectively.
✨Be Customer-Centric
Since the role is all about delivering great outcomes for customers, be ready to discuss how you've prioritised customer service in your previous roles. Share stories that highlight your commitment to understanding and meeting customer needs.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think through potential challenges you might encounter in underwriting and how you would handle them, especially regarding compliance and quality assurance.
