At a Glance
- Tasks: Assist customers with delivery issues and ensure smooth operations at Amazon's logistics hub.
- Company: Join Amazon, a global leader in e-commerce and logistics.
- Benefits: Gain valuable experience, flexible hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the hero who resolves delivery challenges and enhances customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or administrative roles.
The predicted salary is between 30000 - 40000 £ per year.
This is a fixed term contract for maternity leave cover.
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.
Key job responsibilities:
- Place outbound calls to customers
- Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
- Keep daily, weekly and monthly records of progress with customer queries
- Follow Standard Operating Procedures and keep customer data secure
- Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life:
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.
About the team:
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners. DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.
Qualifications:
- Knowledge of advanced English at CEFR level B2/C1
- Relevant experience of dealing with customer queries via phone and email
- Relevant experience in an administrative support role involving collaboration with internal or external teams
- Relevant experience of solving problems whether related to customer queries or internal process issues
- Experience in communicating with senior colleagues
- Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Delivery Station Liaison Agent in Bournemouth employer: THIS™
At THIS™, we pride ourselves on being a dynamic and innovative employer, dedicated to fostering a vibrant work culture that empowers our team members to excel. With a strong focus on employee wellbeing, we offer an impressive 45 days of paid leave annually, flexible working hours, and opportunities for professional growth within a fast-paced, mission-driven environment. Join us in our Hammersmith office and be part of a bold brand that is reshaping the future of food while enjoying the perks of a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Liaison Agent in Bournemouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like THIS™.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like THIS™. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Delivery Station Liaison Agent in Bournemouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to THIS™.
How to prepare for a job interview at THIS™
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in THIS™'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services THIS™ offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
