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For Companies At a Glance
- Tasks: Assist customers with delivery issues and ensure smooth operations at Amazon's logistics hub.
- Company: Join Amazon, a global leader in logistics and customer service.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the hero who resolves delivery challenges and enhances customer experiences.
- Qualifications: Experience in customer service and problem-solving skills are essential.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
This is a fixed term contract for maternity leave cover. Amazon's Delivery Station Liaison Agents are in direct contact with our customers ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Your ability to quickly respond and put in place solutions will help keep this vital part of Amazon's operations running smoothly.
Key job responsibilities:
- Place outbound calls to customers
- Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
- Keep daily, weekly and monthly records of progress with customer queries
- Follow Standard Operating Procedures and keep customer data secure
- Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life:
You’ll be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon's logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team:
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We’re based in last-mile delivery sites across the world allowing us to work closely with our delivery station colleagues and partners. DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams.
Relevant experience and qualifications:
- Relevant experience of dealing with customer queries via phone and email
- Relevant experience in an administrative support role involving collaboration with internal or external teams
- Relevant experience of solving problems whether related to customer queries or internal process issues
- Advanced proficiency in English language
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above we’d love to hear from you. Experience in communicating with senior colleagues and professional experience in a fast-paced environment are advantageous.
Key Skills:
- Presentation Skills
- Time Management
- Communication skills
- Conflict Management
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Delivery Station Liaison Agent in Birmingham employer: THIS™
Contact Detail:
THIS™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Liaison Agent in Birmingham
✨Tip Number 1
Get to know the company! Research Amazon's values and mission. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Delivery Station Liaison Agent, you'll be on the phone a lot. Role-play with friends or family to get comfortable handling customer queries and resolving issues on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues. This will help you stand out during interviews and show that you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Delivery Station Liaison Agent in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Station Liaison Agent role. Highlight your experience with customer queries and problem-solving, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers and internal teams, it's essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved issues in the past.
Highlight Relevant Experience: Be sure to mention any previous roles where you’ve handled customer service or administrative tasks. We love seeing candidates who have experience in fast-paced environments, so if that’s you, let us know! It’ll help us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at THIS™
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you would handle common delivery issues and customer queries. Be ready to share examples of how you've successfully resolved similar problems in the past.
✨Familiarise Yourself with Amazon's Logistics
Understanding Amazon's logistics system can give you a real edge. Research how last-mile delivery works and be prepared to discuss how you can contribute to improving processes. Showing that you know the ins and outs of their operations will impress your interviewers.
✨Practice Your Communication Skills
As a Delivery Station Liaison Agent, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with presenting your ideas.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your problem-solving abilities during the interview. Think of specific examples where you've had to think on your feet to resolve an issue. Highlighting your ability to quickly respond and implement solutions will show that you're a great fit for the role.