Reporting to E-commerce & Amazon Director
ABOUT THIS WORKS
This Works creates effective, trusted sleep, stress and skin solutions that improve people's lives and wellbeing. An award-winning brand founded in 2004 that understands the universal need to restore nervous system regulation at all ages and life stages. Every product is proven to work in scientific studies to help create lasting change.
Our products combine functional fragrances, circadian science and sensorial rituals to help shift the body from heightened stress states into restorative recovery modes. We are recognised globally as leaders in sleep and bodycare and as emerging innovators in neuro-cosmetics and nervous system wellness.
Our brand is built on scientific credibility, efficacy, inclusivity and conscious formulation principles.
ROLE PURPOSE
Own the daily commercial operation of the D2C website, converting demand through accurate merchandising, promotional execution and continual optimisation.
DAILY AND WEEKLY TRADING
- Monitor sales, traffic, conversion, AOV, units per transaction and revenue per session.
- Compare results with target, forecast, prior year and previous trading periods.
- Identify issues by device, category, product, source, landing page and customer type.
- Issue a concise daily trading view with actions, owners and deadlines.
- Escalate material conversion, stock, pricing or technical risks immediately.
TRADING CALENDAR AND MERCHANDISING
- Build and manage the D2C trading calendar within the Director's plan.
- Coordinate campaigns, launches, seasonal moments, exclusives and promotions.
- Own homepage, navigation, search, collections, category and product-page merchandising.
- Use stock, margin and conversion data to prioritise hero products, bundles and categories.
- Manage product setup, pricing, copy, imagery, availability and mobile QA.
CONVERSION, PROMOTIONS AND OPERATIONS
- Identify friction across landing pages, product pages, basket and checkout.
- Maintain the CRO backlog with the Director and Growth Manager.
- Operate within agreed promotional floors and discount guardrails.
- Track uplift, incrementality, margin dilution and post-event effects.
- Coordinate stock, launch availability, technical tickets and customer-service issues.
REPORTING AND CANDIDATE PROFILE
- Maintain a trusted D2C dashboard covering revenue, traffic, CVR, AOV, discounting, margin, contribution and category performance.
- Separate traffic weakness from conversion weakness and turn reporting into action.
- Bring four to six years of hands-on Shopify or comparable D2C trading experience.
- Demonstrate strong mobile conversion, promotion, merchandising and commercial-analysis capability.
- Be rigorous, fast, detail-oriented and willing to escalation risks early.
SUCCESS MEASURES
- D2C net revenue, conversion by device, AOV and revenue per session.
- Gross margin, contribution and full-price mix.
- Promotional incrementality, category and hero-product performance.
- Stock availability, site accuracy and launch delivery.
- Speed of issue identification and resolution.
BENEFITS
- Opportunity to join a growing, science-led wellness brand.
- Employee product discount and quarterly product allocation.
- Birthday day off.
- Hybrid working pattern with four days per week in the office.
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E-commerce Trading Manager employer: This Works
This Works is an exceptional employer, offering a dynamic work environment that fosters innovation and personal growth within the wellness industry. With a competitive salary, performance-based bonuses, and a hybrid working model, employees enjoy a healthy work-life balance while contributing to a brand that prioritises scientific credibility and inclusivity. The company also provides unique benefits such as a birthday day off and generous product discounts, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Trading Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like This Works are looking for when hiring for a E-commerce Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to This Works for the E-commerce Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at This Works as a E-commerce Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out This Works’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Trading Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at This Works, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with This Works's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at This Works. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at This Works
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that This Works uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at This Works. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
