Project Manager (Services & Delivery) in Tewkesbury

Job Location – Tewkesbury

Job ID – 35765

About this opportunity and L3Harris UK

Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains. L3Harris in Tewkesbury is part of our Global Spectrum Superiority (GS2) division. In the land domain, our T7 and T4 multi-mission robots deliver next-generation remote capabilities and uncompromised performance. We design and manufacture world-leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counterterrorism.

Are you looking for the next step in your project management career and seeking a Project Manager role? We have a new opportunity for an experienced programme management professional to join our Global Spectrum Superiority UK division. The role will report to our Head of Customer Service and generally will run multiple Customer Service Contracts and Product delivery schedules. Contracts and team sizes vary and you will receive support from senior managers, peers and the Project Management Office (PMO).

A few of our employee benefits are:

• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What the role will involve

The responsibilities of your role will include the following:

• Responsible for the On-Time, On-Cost & On-Quality delivery of all Information Resilience/Cyber Security Customer Services & Support activities.
• Responsible for the planning, design and development of Service capabilities (Managed Services Offerings and Collaborative Working Environments) to support business growth in-line with Strategic Priorities and 5-Year Plan.
• Act as a Voice of the Customer to assist in the prioritisation and development of new Products, Enhancements and Services.
• Accountability for ensuring quotations for annual support and allocated bids are defined and issued to Customers.
• Develop and maintain close relationships with Internal, External and Customer stakeholders to support development of Service solutions that are underpinned by wider stakeholder acceptance and buy-in.
• Act as the primary Customer POC for On-Contract activity and provide status reporting on Service Contract performance/changes to Customers and Senior Management.
• Overall responsibility for producing Customer Bulletins, Software Release Notes (SRNs), Quarterly Progress Reports (QPRs) and the generation of CS Service Proposals as required.
• Responsible for attendance at internal and external Service Review Meetings ensuring that all Actions Raised are dealt with in a timely manner.
• Provide support to the Sales & BD personnel on Customer visits to build and maintain Customer relationships.
• Support the benchmark of Information Resilience Customer Services against market segment peers and best practice and emerging technologies in order to assess performance and identify areas for improvement across all product and Service portfolios.
• Work to support commercial aspects of assigned Contracts including change control and adherence to terms.
• Contribute to Produce Exec/Ops reports as requested.

What you’ll bring

The role requires the following experience and skills:

• Ideally 5+ years of project management experience including schedule, scope, risk and opportunities, resource and financial management and reporting.
• Highly computer literate in MS Office and MS Project.
• Strong interpersonal skills combined with experience of leading teams and managing relationships with all levels of the business.
• Full project lifecycle experience including the practical and effective use of formal project and risk management tools and methodologies.
• Financial experience of reporting including sales revenue.

Important to know

Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.