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- Tasks: Lead the customer aftercare team to enhance customer experience and retention.
- Company: Join a renowned automotive market leader with an unrivalled reputation.
- Benefits: Enjoy a competitive salary, promotion culture, and collaborative work environment.
- Why this job: Make a high-impact contribution in a dynamic industry at the forefront of automotive innovation.
- Qualifications: Must have deep automotive industry knowledge and experience in leading large teams.
- Other info: This exciting role won't last long—apply today!
The predicted salary is between 60000 - 84000 £ per year.
Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
- £70k-£75k basic salary
You\’ll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities :
- Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
- Driving cost reduction across customer care processes
- Working closely with lenders and commercial decision-makers
- Leading, inspiring and motivating a team of 30 and delegating effectively
What you\’ll bring to the team :
(To respect your time, please only apply if you have this experience)
- Deep knowledge of automotive industry and car dealerships
- Experience high up in a big car dealership / car supermarket environment
- Ability to lead and inspire teams of 20+ people
- Strong commercial knowledge within automotive complaints and cost saving
- Confident in reporting results back to the business
How the role will benefit your career:
- High-impact role where your work directly supports company growth
- Collaborative environment working with top-tier tech, finance, and customer teams.
- Promotion culture where 80% of senior leaders have progressed through the business.
- Opportunity to grow within an industry leading business at the forefront of the automotive sector.
This Head of Customer Care role won\’t be around for long. Apply today!
Aftersales Manager employer: This is Prime
Contact Detail:
This is Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network within the automotive industry. Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Research the latest trends in customer care within the automotive sector. Being knowledgeable about current challenges and innovations will allow you to speak confidently about how you can improve customer experience during interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to lead teams and manage high-stake issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your discussions to show how your personal values align with theirs, which can make a strong impression during interviews.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly any roles you've held in car dealerships or supermarkets. Emphasise your leadership skills and any relevant achievements in customer care.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Aftersales Manager role. Discuss specific examples of how you've improved customer experience and retention in previous positions.
Highlight Relevant Skills: Clearly outline your commercial knowledge and ability to manage high-stake issues. Use bullet points to make these skills stand out, ensuring they match the job description's requirements.
Showcase Leadership Experience: Since the role involves leading a team of 30, provide examples of your leadership style and successes. Mention any strategies you've used to inspire and motivate teams in past roles.
How to prepare for a job interview at This is Prime
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the automotive industry during the interview. Be prepared to discuss current trends, challenges, and innovations in the sector, as well as how they impact customer care.
✨Highlight Leadership Experience
Since the role involves leading a team of 30, share specific examples of how you've successfully managed and inspired teams in the past. Discuss your leadership style and how you motivate others to achieve their best.
✨Prepare for High-Stake Scenarios
Expect questions about managing high-stake issues with car dealerships and end users. Prepare to discuss real-life examples where you've effectively resolved complex problems, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with cost reduction and commercial decision-making. Highlight any successful strategies you've implemented in previous roles that led to improved efficiency or cost savings in customer care processes.
