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- Tasks: Lead the customer aftercare team to enhance customer experience and retention.
- Company: Join a renowned automotive market leader with an unrivalled reputation.
- Benefits: Enjoy a competitive salary, promotion culture, and collaborative work environment.
- Why this job: Make a high-impact contribution in a dynamic industry at the forefront of automotive innovation.
- Qualifications: Must have deep automotive industry knowledge and experience leading large teams.
- Other info: This exciting role won't last long—apply today!
The predicted salary is between 60000 - 84000 £ per year.
Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
- £70k-£75k basic salary
You\’ll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities :
- Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
- Driving cost reduction across customer care processes
- Working closely with lenders and commercial decision-makers
- Leading, inspiring and motivating a team of 30 and delegating effectively
What you\’ll bring to the team :
(To respect your time, please only apply if you have this experience)
- Deep knowledge of automotive industry and car dealerships
- Experience high up in a big car dealership / car supermarket environment
- Ability to lead and inspire teams of 20+ people
- Strong commercial knowledge within automotive complaints and cost saving
- Confident in reporting results back to the business
How the role will benefit your career:
- High-impact role where your work directly supports company growth
- Collaborative environment working with top-tier tech, finance, and customer teams.
- Promotion culture where 80% of senior leaders have progressed through the business.
- Opportunity to grow within an industry leading business at the forefront of the automotive sector.
This Head of Customer Care role won\’t be around for long. Apply today!
Aftersales Manager employer: This is Prime
Contact Detail:
This is Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the automotive industry. This knowledge will not only help you during interviews but also demonstrate your passion and commitment to the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in customer care roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved high-stake issues in previous roles. Highlighting your leadership skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach during interviews. Showing that you resonate with our mission and vision can significantly enhance your chances of landing the job.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly any roles where you've managed teams or dealt with customer care issues. Use specific examples that demonstrate your ability to lead and inspire.
Craft a Compelling Cover Letter: In your cover letter, emphasise your deep knowledge of car dealerships and your experience in high-stakes environments. Explain how your skills align with the responsibilities of the Aftersales Manager role and how you can contribute to improving customer experience.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your commercial knowledge and ability to drive cost reductions. Use metrics where possible to illustrate your impact, such as percentage improvements in customer retention or cost savings.
Showcase Leadership Skills: Since the role involves leading a team of 30, be sure to include examples of how you've successfully motivated and inspired teams in the past. Discuss your leadership style and how it has contributed to team success and business growth.
How to prepare for a job interview at This is Prime
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the automotive industry during the interview. Discuss recent trends, challenges, and innovations that are relevant to customer care in this sector.
✨Prepare for High-Stakes Scenarios
Be ready to discuss how you would handle high-stake issues with car dealerships and end users. Prepare examples from your past experience where you successfully resolved complex problems.
✨Highlight Leadership Experience
Since the role involves leading a team of 30, be prepared to share your leadership style and experiences. Talk about how you've inspired and motivated teams in the past, and how you delegate tasks effectively.
✨Demonstrate Commercial Acumen
Show your strong commercial knowledge by discussing cost-saving initiatives you've implemented in previous roles. Be ready to explain how these initiatives improved customer satisfaction and retention.
