At a Glance
- Tasks: Lead the customer aftercare team to enhance customer experience and retention.
- Company: Join a renowned automotive market leader with an unrivalled reputation.
- Benefits: Enjoy a competitive salary, promotion culture, and collaborative work environment.
- Why this job: Make a high-impact contribution in a dynamic industry at the forefront of automotive innovation.
- Qualifications: Must have deep automotive knowledge and experience leading large teams.
- Other info: This role is in high demand, so apply quickly!
The predicted salary is between 60000 - 84000 £ per year.
Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
- £70k-£75k basic salary
You\’ll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities :
- Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
- Driving cost reduction across customer care processes
- Working closely with lenders and commercial decision-makers
- Leading, inspiring and motivating a team of 30 and delegating effectively
What you\’ll bring to the team :
(To respect your time, please only apply if you have this experience)
- Deep knowledge of automotive industry and car dealerships
- Experience high up in a big car dealership / car supermarket environment
- Ability to lead and inspire teams of 20+ people
- Strong commercial knowledge within automotive complaints and cost saving
- Confident in reporting results back to the business
How the role will benefit your career:
- High-impact role where your work directly supports company growth
- Collaborative environment working with top-tier tech, finance, and customer teams.
- Promotion culture where 80% of senior leaders have progressed through the business.
- Opportunity to grow within an industry leading business at the forefront of the automotive sector.
This Head of Customer Care role won\’t be around for long. Apply today!
Aftersales Manager employer: This is Prime
Contact Detail:
This is Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network within the automotive industry to connect with professionals who can provide insights into the role. Attend industry events or join relevant online forums to engage with others in customer care and aftersales management.
✨Tip Number 2
Research the latest trends and challenges in customer care within the automotive sector. Being knowledgeable about current issues will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved high-stake issues in previous roles. Highlighting your leadership skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the company’s values and culture. Tailoring your approach to align with their mission will show that you're not just a fit for the role, but also for the organisation as a whole.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Aftersales Manager position. Tailor your application to highlight your relevant experience in managing customer care teams and resolving high-stake issues.
Highlight Relevant Experience: In your CV and cover letter, emphasise your deep knowledge of the automotive industry and any previous roles in car dealerships or supermarkets. Provide specific examples of how you've led teams and improved customer retention.
Showcase Leadership Skills: Since the role involves leading a team of 30, it's crucial to demonstrate your leadership abilities. Include instances where you've inspired and motivated teams, as well as how you've effectively delegated tasks to achieve results.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also outline how your commercial knowledge and experience with automotive complaints can contribute to cost reduction and improved customer care processes.
How to prepare for a job interview at This is Prime
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the automotive industry during the interview. Be prepared to discuss current trends, challenges, and innovations that impact customer care in this sector.
✨Highlight Leadership Experience
Since the role involves leading a team of 30, share specific examples of how you've successfully managed and inspired large teams in the past. Discuss your leadership style and how it has positively impacted team performance.
✨Prepare for High-Stakes Scenarios
Expect questions about managing high-stake issues with car dealerships and end users. Prepare examples of how you've effectively handled similar situations, focusing on your problem-solving skills and ability to maintain customer satisfaction.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with cost reduction and commercial decision-making. Highlight any successful strategies you've implemented in previous roles that led to improved efficiency and customer retention.