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For Companies At a Glance
- Tasks: Lead the customer aftercare team to enhance customer experience and retention.
- Company: Join a renowned automotive market leader with an unrivalled reputation.
- Benefits: Enjoy a competitive salary, promotion culture, and collaborative work environment.
- Why this job: Make a high-impact contribution in a dynamic industry with growth opportunities.
- Qualifications: Must have deep automotive knowledge and experience leading large teams.
- Other info: This role is in high demand, so apply quickly!
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
- £70k-£75k basic salary
You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities:
- Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
- Driving cost reduction across customer care processes
- Working closely with lenders and commercial decision-makers
- Leading, inspiring and motivating a team of 30 and delegating effectively
What you'll bring to the team:
(To respect your time, please only apply if you have this experience)
- Deep knowledge of automotive industry and car dealerships
- Experience high up in a big car dealership / car supermarket environment
- Ability to lead and inspire teams of 20+ people
- Strong commercial knowledge within automotive complaints and cost saving
- Confident in reporting results back to the business
How the role will benefit your career:
- High-impact role where your work directly supports company growth
- Collaborative environment working with top-tier tech, finance, and customer teams.
- Promotion culture where 80% of senior leaders have progressed through the business.
- Opportunity to grow within an industry leading business at the forefront of the automotive sector.
This Head of Customer Care role won't be around for long. Apply today!
Aftersales Manager employer: This is Prime
Contact Detail:
This is Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network within the automotive industry. Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. This can help you gain insights into the role and potentially get a referral.
✨Tip Number 2
Research StudySmarter's values and culture. Understanding our mission and how we operate will allow you to tailor your approach during interviews, showing that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to handle high-stake issues. Be ready to explain how you've improved customer experience in previous roles.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry. Being knowledgeable about current challenges and innovations will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly any roles where you've managed teams or dealt with customer care issues. Use specific examples that demonstrate your ability to lead and inspire.
Craft a Compelling Cover Letter: In your cover letter, emphasise your deep knowledge of car dealerships and your experience in high-stakes environments. Explain how your skills align with the responsibilities of the Aftersales Manager role and how you can contribute to improving customer experience.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your commercial knowledge and ability to drive cost reductions. Use metrics where possible to quantify your impact, such as percentage improvements in customer retention or cost savings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role in customer care.
How to prepare for a job interview at This is Prime
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the automotive industry during the interview. Be prepared to discuss current trends, challenges, and innovations in the sector, as well as how they impact customer care.
✨Highlight Leadership Experience
Since the role involves leading a team of 30, it's crucial to share specific examples of your leadership style and successes. Discuss how you've motivated teams in the past and any strategies you've used to inspire others.
✨Prepare for High-Stakes Scenarios
Expect questions about managing high-stake issues with car dealerships and end users. Prepare scenarios where you've successfully navigated complex problems, such as supply chain breakdowns or fleet management issues, and explain your approach.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with cost reduction and commercial decision-making. Highlight any initiatives you've led that resulted in significant savings or improved processes within customer care.
