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- Tasks: Support customers with technical solutions and lead engaging product demos.
- Company: Join a dynamic tech startup in Central London as a founding team member.
- Benefits: Competitive salary, performance bonuses, equity, and flexible work arrangements.
- Why this job: Shape the future of solutions engineering while making a real impact on customer success.
- Qualifications: Ex-developer with strong communication skills and experience in customer-facing roles.
- Other info: Thriving, fast-paced environment with opportunities for growth and learning.
The predicted salary is between 60000 - 84000 £ per year.
We are looking for a dynamic, hands-on Solutions Engineer / Sales Engineer who is passionate about technology and can actively support customers throughout their journey. As a founding team member, you will play a key role in shaping how we approach technical pre-sales and post-sales support. Your core responsibility will be to provide technical support throughout the deal cycle, ensuring customers receive the right solutions to meet their needs and are set up for success post-sale.
Key Responsibilities:
- Pre-Sales Technical Support: Lead technical discovery sessions, conduct product demos, perform proof-of-concept technical explorations, and provide education on why certain challenges exist.
- Address Developer Objections: Support Account Executives (AEs) in overcoming complex technical objections from developers and technical buyers.
- Prove ROI: Help customers understand the value proposition and enable faster decisions.
- Customer Onboarding & Implementation: Create repeatable processes to ensure smooth onboarding and drive technical success from day one. This isn’t a service model; your role is to enable, unblock, and systematise.
- Technical Support for Enterprise Customers: Provide robust technical support for enterprise clients, strengthening customer trust and building deeper relationships with engineering and development teams.
- Developer-Focused Communication: Engage with technical buyers and developers confidently, demonstrating the ability to hold your own in technical conversations and translate complex technical concepts into digestible information.
- Technical Expertise: Be the go-to expert in both pre-sales technical work and guiding customers to production environments.
Requirements:
- Ex-Developer/Engineer: You’ve come from a full-stack development background and have made the transition into a customer-facing technical role. You must be comfortable with code and hold your own in technical discussions.
- Tech Skills: Experience with React is essential. Additional familiarity with SaaS solutions for Developer/Engineering teams is a strong plus.
- Customer-Facing Experience: You’ve worked in customer-facing roles where clear communication was key. You understand how to articulate technical solutions to non-technical stakeholders while maintaining credibility with developers.
- Adaptability: You thrive in an early-stage, fast-paced environment and adapt to new challenges and evolving needs with a positive attitude.
- Strong Communication: You must have excellent communication skills and the ability to build transparent, trustworthy relationships with customers and internal teams alike.
- Drive & Coachability: We’re looking for someone eager to learn, adapt, and grow in a fast-moving environment. We value hunger, coachability, and a willingness to roll with the punches over rigid experience.
What We Offer:
- A unique opportunity to shape the future of our solutions engineering function as a founding team member.
- Competitive salary and performance-based bonus structure, along with equity in the company.
- A collaborative, growth-driven environment where your ideas and contributions matter.
- Flexible work arrangement with 4 days per week in Central London.
If you're a former full-stack developer passionate about supporting customers through technical challenges, we want to hear from you!
Solutions Engineer in London employer: This is Growth
Contact Detail:
This is Growth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even webinars. You never know who might have a lead on that perfect Solutions Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and technical expertise. This is your chance to demonstrate your coding chops and problem-solving abilities to potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on articulating your technical knowledge clearly, especially when discussing how you can help customers overcome challenges.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your customer-facing experience and adaptability, and let us know why you're excited about this role.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Solutions Engineer role. Highlight your technical background, especially any experience with React and customer-facing roles, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how your journey as a former developer has prepared you for this role. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-structured and easy to read. Use straightforward language to demonstrate your ability to translate complex concepts into digestible information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at This is Growth
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of React and any relevant SaaS solutions. Be ready to discuss how you've used these technologies in past roles and how they can solve customer challenges.
✨Prepare for Technical Conversations
Expect to engage with developers and technical buyers during the interview. Practice explaining complex concepts in simple terms. Use examples from your experience to show how you’ve successfully communicated technical solutions to non-technical stakeholders.
✨Showcase Your Customer-Facing Skills
Highlight your experience in customer-facing roles. Prepare anecdotes that illustrate your ability to build trust and rapport with clients. Think about times when you’ve overcome objections or helped customers understand the value of a solution.
✨Demonstrate Adaptability and Drive
This role is in a fast-paced environment, so be ready to discuss how you've adapted to change in previous positions. Share examples that showcase your eagerness to learn and grow, as well as your positive attitude towards new challenges.
