At a Glance
- Tasks: Manage client projects, ensuring timely delivery and clear communication.
- Company: Join GAIN, a creative-led company blending data, tech, and creativity.
- Benefits: Enjoy private medical insurance, life assurance, and discounts on various services.
- Other info: Dynamic, supportive environment with opportunities for growth and innovation.
- Why this job: Be at the forefront of data-driven creativity and make a real impact.
- Qualifications: 3+ years in project management or client services, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Business Unit: Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences.
Team: CRM
Reporting to: Operations Manager
Location: London/Hybrid – 2 days in office minimum
ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future.
THE ROLE: We are seeking a client facing Junior Project Manager to join our Data and Analytics team. This role sits at the intersection of client servicing and delivery coordination, ensuring that projects are delivered accurately, on time, and in line with client objectives. Working closely with technical tracking specialists, the Delivery Manager, and client stakeholders, you will translate briefs into clear requirements, manage timelines and expectations, and act as the client-facing point of contact for Data & Analytics teams work-streams. You do not need to be a developer, but you must be comfortable working with technical detail and data-driven marketing concepts.
RESPONSIBILITIES:
- Client & Stakeholder Management
- Serve as the primary point of contact for clients, building strong, lasting partnerships
- Lead regular reviews and quarterly performance sessions
- Clarify briefs, requirements, and expected outcomes with clients and internal teams
- Clearly communicate project status, blockers, decisions, and delivery timelines to stakeholders
- Support account growth through excellent service, delivery, and insight
- Project & Delivery Management
- Scope and estimate tracking and measurement projects with technical leads
- Organise and prioritise workloads in coordination with the Delivery Manager
- Maintain project plans, delivery schedules, and dependency maps
- Manage issue escalation and resolution paths
- Support QA coordination and ensure accurate implementation before sign-off
- Facilitate handoffs between technical, data, and client teams
- Documentation & Process
- Produce Statements of Work, requirements docs, user stories, and acceptance criteria
- Document implementation plans, tracking specs, and change requests
- Maintain structured records of decisions, risks, dependencies, and test outcomes
- Contribute to process improvement
- Commercial Support
- Support sales/pitch processes. Provide effort estimates and pricing inputs for proposals and SOWs
- Track scope changes and drive change-control conversations when needed
- Support revenue planning and utilisation insights with the Delivery Manager
Requirements
Essential
- 3 + years experience in an Account Manager, Project Manager or Client Services role (agency experience preferred)
- Proven track record of managing delivery schedules and multi-stream work
- Strong client communication and expectation-setting skills
- Comfortable translating technical concepts into business language
- Strong organisational skills and ability to prioritise under pressure
- High attention to detail and quality
- Familiarity with digital marketing channels and campaign instrumentation
Nice to Have
- Exposure to tagging tools (e.g. GTM, Floodlight, Meta, TikTok pixels)
- Understanding of analytics platforms (e.g. GA4, Adobe Analytics)
- Experience with JIRA/Confluence or similar PM tooling
- Interest in marketing measurement and attribution
Success Measures
- On-time delivery rate for D & A projects
- Positive client satisfaction & retention feedback
- Effective scope control and minimal unmanaged rework
- Increased utilisation of the D A& A team through smooth coordination
- Clear documentation and traceability across projects
HOW YOU’LL WORK:
- Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve
- Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements
- The power of our imagination: You're a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.
- Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
- Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.
Benefits
Our benefits for UK employees include:
- Private Medical Insurance
- BUPA Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN Customer Science - Junior Project Manager in London employer: This is Gain
GAIN is an exceptional employer that fosters a dynamic and innovative work culture, blending creativity with data-driven insights. Located in London, our hybrid work model promotes flexibility while ensuring collaboration and growth opportunities for employees. With comprehensive benefits including private medical insurance and a supportive environment for personal and professional development, GAIN empowers its team to thrive and make impactful contributions to client success.
StudySmarter Expert Advice🤫
We think this is how you could land GAIN Customer Science - Junior Project Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Junior Project Manager role.
✨Tip Number 2
Prepare for interviews by researching GAIN and their approach to customer science. Understand their values and how they blend data with creativity. This will help you show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your communication skills! As a Junior Project Manager, you'll need to convey technical details clearly. Role-play with friends or use mock interviews to get comfortable explaining complex concepts in simple terms.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the GAIN team. So, go ahead and hit that apply button!
We think you need these skills to ace GAIN Customer Science - Junior Project Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Project Manager role. Highlight your experience in client management and project delivery, and don’t forget to mention any relevant tools or methodologies you’ve used.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and stakeholders.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Make sure to provide examples of how you've successfully managed timelines and prioritised workloads in previous roles. This will show us you can handle the fast-paced environment at GAIN.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at This is Gain
✨Know Your Stuff
Make sure you understand the basics of project management and client servicing. Brush up on key concepts related to data-driven marketing and analytics platforms like GA4 or Adobe Analytics. This will help you translate technical details into business language during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed client expectations or resolved issues. Practise articulating your thoughts clearly and confidently.
✨Be Organised
Bring a structured approach to the interview. Prepare a list of questions about the role and the company, and have examples ready that showcase your organisational skills. Mention how you prioritise tasks and manage multiple projects simultaneously.
✨Emphasise Your Curiosity
This role values constant curiosity and problem-solving. Be ready to discuss how you've used data to inform decisions or improve processes in past roles. Show that you're proactive and eager to learn more about the industry and the company's innovative approach.
