GAIN Experience - UX Consultant in London

Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations.

Team: Experience

Reporting to: Insight & UX Director

Location: Bristol or London / Hybrid

ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

The Role: We are seeking a User Experience Consultant who is comfortable working across the full user-centred research and design process. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements.

Responsibilities:

• Liaising with clients to understand their business objectives and documenting their requirements confidently.
• Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wire-framing and prototyping.
• Analysing research to identify problems and opportunities for product or service improvements.
• Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs.
• Leading collaborative workshops with clients to support them in developing and implementing solutions.
• Working with research participant recruitment teams to identify representative users of a product or service.
• Management of UX projects, including liaising with key stakeholders and planning project timescale.
• Supporting the wider team, including client services, sales and marketing as required.

Requirements:

• Relevant undergrad degree preferred, although may have comparable skills and knowledge gained through experience.
• At least 1-3 years’ commercial experience in a User Experience (UX) and ideally some experience within an established agency/consultancy.
• Experienced in all aspects of UX Design including IA development, interaction design, wireframing and prototyping.
• Experienced in a variety of UX research methods such as: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping and expert evaluations.
• Experienced in executing, analysing and reporting on findings from research studies.
• Experienced in leading collaborative workshops.
• Excellent verbal and written communication.
• Excellent time-management and experience of project managing UX projects.
• Confident and experienced in stakeholder management.
• Contributes to creating an inclusive and positive team environment.
• Actively looks for opportunities for continuous improvement.
• Able to work independently, managing priorities effectively and work at pace.
• Experienced in specifying research participant recruitment criteria.
• Excellent at communicating an in-depth knowledge of the user centred design process.

How You’ll Work:

• Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve.
• Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements.
• The power of our imagination: You’re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.
• Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
• Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.

Benefits:

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.