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- Tasks: Create user-centred experiences and drive impactful design solutions for clients.
- Company: GAIN, a creative-led company blending data, tech, and creativity.
- Benefits: Private medical insurance, life assurance, cycle to work scheme, and discounts on various items.
- Other info: Dynamic, inclusive environment with opportunities for continuous learning and growth.
- Why this job: Join a team that values rebel thinking and innovation in user experience design.
- Qualifications: Degree in relevant field or UX intensive course; 2 years of UX experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
Business Unit: Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations.
Team: Insight & UX
Reporting to: Head of Insight & UX
Location: London / Bristol / Hybrid
ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future.
Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.
THE ROLE: We are seeking a User Experience Consultant who is comfortable working across the full user-centred research and design process, and who has a proven track record in Service Design. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements.
RESPONSIBILITIES:
- Liaising with clients to understand their business objectives and documenting their requirements confidently.
- Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, IA development, wireframing and prototype development.
- Creating clear as-is and to-be service blueprints, user journeys and system maps.
- Defining outcome metrics, tracking results and evolving designs based on research and evidence.
- Leading collaborative workshops with clients to support them in developing and implementing solutions.
- Analyzing research to identify problems and opportunities for product or service improvements.
- Making recommendations and confidently communicating these to product and design teams in the most appropriate format, such as verbal presentations, written reports, models and other bespoke deliverables.
- Working with research participant recruitment teams to identify representative users of a product or service.
- Managing UX projects, including liaising with key stakeholders and planning project timescales.
- Supporting the wider team, including client services, sales and marketing as required.
QUALIFICATIONS & EXPERIENCE:
- Ideally educated to Degree level in a relevant field and/or having completed a recognised UX intensive course.
- At least 2 years’ commercial experience in a User Experience (UX) and ideally some experience within an established agency / consultancy.
- Experienced in a variety of UX research methods such as survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, persona creation and expert evaluations.
- Experienced in mapping experiences and defining changes based on evidence and insight to meet user and business requirements.
- Experienced in producing concise artefacts including personas, journey maps and blueprints.
- Confident in facilitating co-design workshops and communicating effectively with stakeholders.
- Experienced in visually communicating design solutions.
- Excellent verbal and written communication.
- Experienced in specifying research participant recruitment criteria.
- Proactive problem solver with a ‘can-do’ attitude and a commitment to continual learning and development.
- Contributes to creating an inclusive and positive team environment.
- Active look for opportunities for continuous improvement.
- Ability to work independently, manage priorities effectively and work at pace.
HOW YOU’LL WORK:
- Rebel Thinking: We don’t accept “good enough”. Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.
- Make It Happen: “We turn intent into momentum.” Making it Happen is about turning ambition into action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.
- Swarming Our Expertise: “Individually smart. Collectively unstoppable.” Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solve harder problems faster and deliver results no single expert could achieve together.
BENEFITS:
- Private Medical Insurance
- Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN Experience - Service Designer employer: This is Gain Ltd
Contact Detail:
This is Gain Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GAIN Experience - Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and UX. Make it visually appealing and easy to navigate – this is your chance to impress potential employers!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your problem-solving skills and your ability to work collaboratively with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace GAIN Experience - Service Designer
Some tips for your application 🫡
Show Your Passion for User-Centred Design: When you're writing your application, let your enthusiasm for user-centred design shine through. Share specific examples of how you've used UX methodologies in past projects to create engaging experiences. We love seeing candidates who are genuinely excited about making a difference!
Tailor Your Application to Us: Make sure to customise your application to align with our values and the role. Highlight your experience in service design and how it relates to the responsibilities listed in the job description. This shows us that you understand what we're all about and how you can contribute.
Be Clear and Concise: We appreciate clarity! When detailing your experience and skills, keep it straightforward and to the point. Use bullet points where possible to make your application easy to read. Remember, we want to see your best self without wading through unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GAIN and what we stand for.
How to prepare for a job interview at This is Gain Ltd
✨Know Your UX Methodologies
Make sure you brush up on various UX research methods like usability testing, card sorting, and persona creation. Be ready to discuss how you've applied these techniques in past projects, as this will show your depth of knowledge and experience in service design.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you identified problems through research and how you proposed solutions. This aligns perfectly with the role's focus on analysing research to improve products and services.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex ideas like user journeys or service blueprints. Being able to present your findings and recommendations effectively is crucial, so consider doing mock presentations to get comfortable.
✨Embrace Rebel Thinking
Familiarise yourself with the concept of 'Rebel Thinking' that GAIN values. Prepare to discuss how you've challenged assumptions in your work and pushed for innovative solutions. This mindset will resonate well with the interviewers and demonstrate your fit for their culture.