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- Tasks: Lead the operational delivery of large-scale, luxury events and ensure exceptional experiences.
- Company: Join a dynamic B2B events company redefining industry standards in luxury travel.
- Benefits: Enjoy a hybrid working model, health coverage, ongoing learning, and bonus earning potential.
- Why this job: Be part of an innovative team crafting unforgettable experiences in the luxury events sector.
- Qualifications: 5-7 years in event operations with strong project management and budget skills.
- Other info: Flexible hours, a 4-day work week, and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we have swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we have left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches.
The role:
As Operations Manager for PURE Life Experiences, you will lead the end-to-end operational, production, and logistical delivery of PURE, while also supporting Further East in close partnership with the Further East Operations Manager. This role is critical to ensuring consistency, shared learning, and operational excellence across both flagship events. You will be responsible for implementing operational strategies, overseeing complex multi-day and multi-venue event delivery, managing budgets, and ensuring compliance across health & safety and risk management.
Core Responsibilities
- Operational Delivery & Event Execution: Lead the day-to-day operational delivery of a large-scale flagship event (up to 2,000 attendees), ensuring all operational tasks are completed on schedule. Support the end-to-end delivery of conferences, marketplaces, awards, dinners, parties, and experiential activations as well as support on sister event Further East. Work closely with the Associate Event Director to implement annual event plans and ensure all operational requirements are met. Maintain detailed production schedules and timelines to track progress and manage dependencies across teams. Oversee smooth onsite operations, ensuring high satisfaction levels among delegates, Event Leaders, and partners.
- Vendor, Budget & Supplier Management: Manage and maintain strong relationships with new and existing suppliers, venues, and partners through consistent communication. Liaise with technical production partners, set builders, security, medical providers, graphics suppliers, and entertainment partners to ensure seamless delivery across multiple venues. Oversee operational contracts including venues, security, medical services, and production suppliers. Manage and monitor operational budgets with strong attention to detail and cost control, ensuring adherence to agreed allocations. Support and coordinate partner and supplier activations during live events.
- Compliance, Risk & Health & Safety: Implement and manage health & safety plans and risk assessments across all phases of the event lifecycle. Monitor onsite compliance with health & safety regulations and proactively address any issues or incidents. Ensure all legal, financial, and organisational procedures are followed effectively.
- Enhancing the Event Experience: Manage logistical requirements for show floors and activations, including power, build, décor, and technical infrastructure. Source and coordinate entertainment such as MCs and DJs to elevate the delegate experience. Ensure signage and event communications align with creative and marketing briefs and brand standards. Work closely with creative teams to ensure consistent brand execution across all operational elements.
- Performance Monitoring & Reporting: Support task allocation and monitor team performance against agreed KPIs. Gather insights and feedback during and post-event to identify areas for continuous improvement. Prepare operational performance and efficiency reports for senior management. Share best practices and contribute to process improvements across the wider operations team.
Core Skills & Requirements
- Experience & Expertise: 5–7 years’ experience in operational roles within the events industry, ideally delivering large-scale luxury or hospitality-led events. Proven experience managing complex event logistics, production, and onsite delivery. Experience working within the luxury hospitality sector strongly preferred.
- Technical & Operational Skills: Strong project management capability with experience using tools such as Asana, Microsoft Office, and Google Suite. Confident budget management skills with strong attention to detail and familiarity with accounting processes and systems. Ability to manage multi-venue, multi-day event schedules with competing priorities. CAD skills desirable, particularly for indoor and outdoor floor plans.
- Leadership & Collaboration: Experience supporting, mentoring, and developing junior team members. Strong cross-functional communication skills, working closely with creative, marketing, sales, and production teams. Ability to supervise onsite teams and suppliers in a calm, professional, and inclusive manner. Approachable, client-facing, and confident managing senior stakeholders and suppliers.
- Additional Requirements: Bachelor’s degree in Event Management, Business Administration, or a related field desirable but not essential. Willingness to travel globally and work flexible hours, particularly during event delivery periods. French or Arabic language skills are advantageous. Proactive, solutions-focused mindset with the ability to manage pressure and make informed decisions.
Benefits: Enjoy a range of benefits, including: Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities.
Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard.
Diversity & Inclusion: At This is Beyond, we are dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
How to Apply: Ready to join our team? Explore all our available career opportunities and apply by visiting our careers site at careers.thisisbeyond.com. Connect with our network and discover how you can contribute to our exciting journey!
Operations Manager employer: This is Beyond Ltd
Contact Detail:
This is Beyond Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend networking events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, be ready to discuss your past experiences and how they relate to the Operations Manager role. Bring examples of successful projects you've managed, especially those that highlight your ability to handle large-scale events.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Operations Manager position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our careers site. It not only shows your interest in the company but also helps us keep track of candidates more efficiently. So, don’t hesitate – check out our available roles and apply today!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the events industry shine through! We want to see how your experiences align with our mission at This is Beyond and how you can contribute to our innovative approach.
Tailor Your CV: Make sure to customise your CV for the Operations Manager role. Highlight relevant experience in managing large-scale events and any specific skills that match the job description. We love seeing how your unique background fits into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key when showcasing your operational expertise!
Apply Through Our Website: Don’t forget to submit your application via our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at This is Beyond Ltd
✨Know Your Events Inside Out
Before the interview, dive deep into This is Beyond's portfolio of events. Familiarise yourself with their flagship events and understand what makes them unique. This will not only show your genuine interest but also help you discuss how your experience aligns with their operational needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed complex event logistics in the past. Use metrics to highlight your success, such as attendee satisfaction rates or budget adherence. This will demonstrate your capability to handle the scale and intricacies of their events.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to manage unexpected challenges during an event and be prepared to explain your thought process and the outcomes.
✨Emphasise Team Collaboration
This role requires strong cross-functional communication. Share examples of how you've successfully collaborated with different teams, such as marketing or creative, to enhance event experiences. Highlight your leadership style and how you support junior team members.
