At a Glance
- Tasks: Lead the Reception team and ensure exceptional guest service in a luxury hotel.
- Company: Join a well-established luxury hotel operation in Windsor.
- Benefits: Up to £35,000 salary plus excellent benefits and career development.
- Other info: Hands-on role with opportunities for training and team development.
- Why this job: Be part of a dynamic team focused on guest experience and operational excellence.
- Qualifications: Experience in a 4 or 5-star hotel and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
We are currently recruiting for an experienced Reception Manager, or a strong Senior Reception Supervisor ready to step up, to join a well-established luxury hotel operation based in the Windsor area.
This is an excellent opportunity to join a high-quality hospitality environment with a strong focus on guest experience, team development, and operational excellence.
The Role
This is a hands-on Front Office leadership position where you will play a key role in the day-to-day running of Reception, ensuring exceptional service standards and smooth operational delivery at all times. You will be responsible for leading, motivating, and developing the Reception team while maintaining a professional and guest-focused environment.
Key Responsibilities
- Leading the daily Front Office operation
- Delivering exceptional guest service standards
- Training, coaching, and developing team members
- Supporting departmental performance and upselling initiatives
- Managing operational procedures and standards
- Working closely with Housekeeping, Maintenance, and other departments
- Supporting Duty Management responsibilities when required
What We Are Looking For
- Previous experience within a 4 or 5-star hotel Front Office environment
- Experience in a Reception Manager, Assistant Front Office Manager, or Senior Reception Supervisor role
- Experience using Opera PMS is highly advantageous
- Strong leadership and communication skills
- A hands-on and proactive management style
If this sounds like it could be for you, we want to talk to you! Please do not delay and apply today!
Reception Manager - Hotel in Windsor employer: This is Alexander Faraday Recruitment
Contact Detail:
This is Alexander Faraday Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Hotel in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've made a difference in previous roles.
✨Tip Number 3
Research the hotel! Before any interview, dive into the hotel's values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're keen on joining us at StudySmarter and ready to take the next step in your career.
We think you need these skills to ace Reception Manager - Hotel in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 4 or 5-star hotel environment. We want to see how your previous roles have prepared you for the Reception Manager position, so don’t hold back on showcasing your leadership and guest service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our luxury hotel. Share specific examples of how you've led teams and delivered exceptional service in the past – we love a good story!
Show Off Your Skills: If you’ve got experience with Opera PMS, make sure to mention it! Highlighting your technical skills can set you apart from other candidates. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its values, guest experience focus, and any recent news or awards. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed team members in the past. Highlight your hands-on approach and how it has positively impacted guest experiences.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS, be ready to discuss it. If not, take some time to learn the basics. Mentioning your willingness to quickly adapt to new systems can also impress the interviewers.
✨Prepare for Scenario Questions
Expect questions about handling difficult guests or managing operational challenges. Think of specific situations where you successfully resolved issues and improved service standards. This will demonstrate your problem-solving skills and guest-focused mindset.