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- Tasks: Handle bookings and inquiries, ensuring exceptional service and guest satisfaction.
- Company: Join a vibrant hospitality organisation dedicated to creating memorable guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the heart of operations, making a real impact on guest experiences.
- Qualifications: Experience in the hotel sector and strong communication skills are essential.
- Other info: Ideal for those passionate about hospitality and eager to excel in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Reservations Coordinator
Our client is a dynamic and forward-thinking hospitality organisation with properties spread across various prime locations. Their dedication to providing exceptional services and creating memorable experiences for our guests is at the forefront of the business. To support their growth and maintain the high standard of service their guests expect, we are seeking a Reservations Coordinator who is committed to excellence and passionate about the hospitality industry.
As a Reservations coordinator, you will be at the heart of the operations, working in a fast-paced environment to ensure that all bookings and inquiries are handled with the utmost care and professionalism. Through multiple channels of communication, you will provide seamless service to our clients guests, from handling initial bookings to making amendments and offering upgrades. This role requires a blend of sales acumen and customer service skills, with the aim of not only meeting but exceeding guest expectations.
The role:
* Process incoming reservation requests via telephone, email, and online booking platforms, ensuring accurate recording of details in the reservation system.
* Provide clear and comprehensive information to guests about room availability, rates, amenities, and services.
* Amend existing bookings as needed, efficiently addressing any changes or special requests from guests.
* Utilise sales techniques to upsell rooms and services and promote special offers to maximise revenue.
* Maintain updated knowledge of room statuses, rates, and promotions to offer the best options to guests.
* Collaborate with the front office and other departments to ensure a smooth guest experience and resolve any potential conflicts that may arise.
* Gather and process payments and ensure secure handling of personal guest information.
* Follow up with guests post-stay to encourage feedback and repeat business.
* Perform administrative duties and support the reservations department as needed.
The person:
* Proven experience within the hotel sector.
* Strong verbal and written communication skills, with fluency in English.
* Demonstrated ability at upselling.
* Exceptional telephone etiquette and active listening skills.
* Customer-focused, with a strong commitment to delivering superior service.
If you are passionate about hospitality and thrive in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity!
Reservation Coordinator in South West London employer: This is Alexander Faraday Recruitment
Contact Detail:
This is Alexander Faraday Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Coordinator in South West London
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the specific services and amenities offered by the organisation. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves handling reservations via telephone, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your upselling abilities by preparing examples of how you've successfully promoted products or services in previous roles. This will highlight your sales acumen, which is crucial for the Reservations Coordinator position.
✨Tip Number 4
Network with professionals in the hospitality sector, either through social media platforms like LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to referrals for the job.
We think you need these skills to ace Reservation Coordinator in South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector. Emphasise any roles where you handled reservations, customer service, or sales, and include specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you are interested in the Reservations Coordinator role and how your skills align with the company's commitment to exceptional service.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application of how you've successfully communicated with clients or resolved issues in previous positions.
Showcase Upselling Experience: If you have experience in upselling, make sure to include specific examples in your application. Describe situations where you successfully promoted additional services or products to enhance guest experiences.
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional service and creating memorable guest experiences.
✨Demonstrate Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle inquiries and provide information to guests effectively.
✨Highlight Your Sales Acumen
Prepare examples of how you've successfully upsold products or services in previous roles. Discuss your approach to identifying opportunities to enhance guest experiences while maximising revenue.
✨Familiarise Yourself with the Company
Research the organisation and its properties before the interview. Understanding their values, services, and recent developments will help you tailor your responses and demonstrate your genuine interest in the position.
