At a Glance
- Tasks: Lead and enhance housing repairs and damp works for an outstanding resident experience.
- Company: Join a forward-thinking organisation focused on quality service delivery.
- Benefits: Blended work model, competitive salary, and the chance to shape service strategy.
- Other info: Opportunity to influence service strategy and drive continuous improvement.
- Why this job: Make a real impact on residents' homes while leading a high-performing team.
- Qualifications: Proven experience in operations leadership and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Blended/ Hybrid work – Home & Office | Senior Leadership Team
Our client is looking for an experienced operations leader to head up its Direct Labour / Repairs offering, driving high-quality repairs, damp and mould works, and an outstanding resident experience.
The Role
- You'll lead the day-to-day delivery of responsive repairs, ensuring safety, compliance and value for money while building a high-performing, customer-focused team.
What You'll Do
- Lead service operational delivery of housing repairs and damp and mould works across
- Drive performance, KPIs and continuous improvement across direct labour teams
- Own budgets, resourcing and value-for-money outcomes
- Champion an excellent, top-quartile resident experience
- Build strong relationships with stakeholders, contractors and the Board
- Create a first-class service repairs function
What You'll Bring
- Significant experience leading / developing commercial repairs, maintenance or direct labour operations
- Strong technical, financial and people-leadership skills
- Sound knowledge of H&S, CDM and regulatory requirements
- A full driving licence and flexibility to travel
Why Apply
This is a high-impact leadership role with real influence over service strategy, offering the chance to shape a growing DL function and make a tangible difference to residents' homes.
Head of Service Operations in Loughborough employer: This is Alexander Faraday Recruitment
Our client is an exceptional employer, offering a dynamic blend of home and office work that fosters flexibility and work-life balance. With a strong commitment to employee development and a culture centred around high performance and customer satisfaction, this role provides the opportunity to lead impactful service operations while making a meaningful difference in residents' lives. Join a supportive team where your leadership will drive innovation and excellence in housing repairs.
Contact Details:
This is Alexander Faraday Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations in Loughborough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Operations at This is Alexander Faraday Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like This is Alexander Faraday Recruitment or be willing to refer you for that Head of Service Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from This is Alexander Faraday Recruitment who’s on the lookout for their next Head of Service Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Operations role at This is Alexander Faraday Recruitment!
We think you need these skills to ace Head of Service Operations in Loughborough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at This is Alexander Faraday Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at This is Alexander Faraday Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
