At a Glance
- Tasks: Manage lettings processes, support viewings, and deliver top-notch customer service.
- Company: Join a dynamic housing team with a focus on collaboration and efficiency.
- Benefits: Competitive pay, hybrid working, and a supportive training period.
- Other info: Temporary contract with potential for growth and flexible working arrangements.
- Why this job: Make a difference in people's lives by helping them find their homes.
- Qualifications: Experience in lettings or housing and strong communication skills.
The predicted salary is between 18 - 18 £ per hour.
We are currently recruiting for 3 Lettings Officers to join a busy and fast-paced housing team following a recent restructure and increased workload across the service. This role has been created to support a significant backlog of properties ready to let, so we are looking for candidates who can hit the ground running and confidently manage a busy workload from day one.
This is an excellent opportunity for candidates with previous lettings or housing experience who are confident delivering excellent customer service and working independently within a high-volume environment.
Key Responsibilities- Managing the end-to-end lettings process
- Contacting residents regarding property offers and required documentation
- Supporting tenancy sign-ups and property viewings
- Issuing keys and coordinating move-ins
- Setting up tenants, offers, and tenancies on NEC systems
- Liaising with Lettings Coordinators and internal housing teams
- Maintaining accurate records and updating housing systems
- Delivering excellent customer service to residents and stakeholders
- Managing workload effectively and prioritising tasks independently
- Previous experience within lettings, housing, allocations, or tenancy services
- Working knowledge of NEC Housing systems is essential
- Strong administrative and organisational skills
- Excellent communication and customer service abilities
- Ability to work independently and manage a busy workload
- Driving licence and vehicle preferred but not essential
- Temporary contract until September
- Initial 2-week training period office-based
- Hybrid working thereafter: 2 days office / 3 days home working
This role would suit candidates from a housing association, local authority, or social housing background with experience in lettings, tenancy administration, allocations, voids, or housing coordination.
Lettings Administrator in Leicester employer: This is Alexander Faraday Recruitment
Join a dynamic housing team as a Lettings Administrator, where you'll thrive in a supportive and fast-paced environment. We offer hybrid working arrangements, competitive pay, and a commitment to employee growth, ensuring you have the resources and training needed to excel in your role. With a focus on excellent customer service and teamwork, this is an ideal opportunity for those looking to make a meaningful impact in the housing sector.
Contact Details:
This is Alexander Faraday Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Lettings Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of NEC Housing systems. Since it's essential for this role, being able to discuss your experience confidently will set you apart from other candidates. We recommend practising common interview questions related to lettings and customer service.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed busy workloads in the past. Highlighting your ability to prioritise tasks effectively will demonstrate that you're ready to hit the ground running in this fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you started on this exciting opportunity!
We think you need these skills to ace Lettings Administrator in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your lettings or housing experience. We want to see how your skills match the role, so don’t be shy about showcasing your previous work in similar environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lettings Administrator role. Share specific examples of how you've delivered excellent customer service and managed busy workloads.
Show Off Your Organisational Skills:Since this role involves managing a lot of tasks, make sure to highlight your strong administrative and organisational skills. We love candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Know Your Stuff
Make sure you brush up on your lettings and housing knowledge. Familiarise yourself with the end-to-end lettings process and be ready to discuss your previous experience in managing workloads and delivering customer service.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, prepare examples of how you've effectively managed tasks in a busy environment. Think about specific situations where you prioritised tasks and kept everything running smoothly.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to tenancy sign-ups or dealing with resident queries. Practising these will help you demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
