At a Glance
- Tasks: Lead and enhance housing repairs and damp works for an outstanding resident experience.
- Company: Join a forward-thinking organisation focused on quality service delivery.
- Benefits: Blended work model, competitive salary, and the chance to shape service strategy.
- Other info: Opportunity to influence service strategy and drive continuous improvement.
- Why this job: Make a real impact on residents' homes and lead a high-performing team.
- Qualifications: Experience in commercial repairs and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Blended/ Hybrid work – Home & Office | Senior Leadership Team
Our client is looking for an experienced operations leader to head up its Direct Labour / Repairs offering, driving high-quality repairs, damp and mould works, and an outstanding resident experience.
The Role
You'll lead the day-to-day delivery of responsive repairs, ensuring safety, compliance and value for money while building a high-performing, customer-focused team.
What You'll Do
- Lead service operational delivery of housing repairs and damp and mould works across
- Drive performance, KPIs and continuous improvement across direct labour teams
- Own budgets, resourcing and value-for-money outcomes
- Champion an excellent, top-quartile resident experience
- Build strong relationships with stakeholders, contractors and the Board
- Create a first-class service repairs function
What You'll Bring
- Significant experience leading / developing commercial repairs, maintenance or direct labour operations
- Strong technical, financial and people-leadership skills
- Sound knowledge of H&S, CDM and regulatory requirements
- A full driving licence and flexibility to travel
Why Apply
This is a high-impact leadership role with real influence over service strategy, offering the chance to shape a growing DL function and make a tangible difference to residents' homes.
Head of Service Operations in Leicester employer: This is Alexander Faraday Recruitment
Join a forward-thinking organisation that prioritises employee well-being and professional growth, offering a blended work environment that fosters collaboration and innovation. As the Head of Service Operations, you will be part of a dynamic Senior Leadership Team, driving impactful change in housing repairs while enjoying a supportive culture that values your contributions and encourages continuous improvement. With a focus on delivering exceptional resident experiences, this role provides a unique opportunity to lead a high-performing team in a meaningful and rewarding setting.
Contact Details:
This is Alexander Faraday Recruitment Recruitment Team
